
Senior Tele Sales Executive
14 hours ago
Job Title: Senior Tele Calling Executive
Position Type: Full-time
Location: ICFIX Services / Academy
About ICFIX:ICFIX is a dynamic and growing education and services company, dedicated to providing high-quality training, admissions support, and exceptional customer service. We are seeking motivated and results-driven Tele Calling Executives to join our team and contribute to our mission of helping students achieve their educational goals.
Key Responsibilities:
- Outbound Calls: Make outbound calls to prospective students/customers, introducing and explaining our range of courses and services.
- Inbound Call Handling: Respond promptly to inbound calls, addressing customer inquiries professionally.
- Counseling: Provide detailed information over the phone regarding the admission process, course offerings, and fee structures.
- Record Maintenance: Maintain accurate call logs, follow-up records, and conversion details in CRM/Excel for tracking purposes.
- Lead Follow-ups: Regularly follow up with leads to maximize enrollment and conversion rates.
- Target Achievement: Meet and exceed daily, weekly, and monthly call and conversion targets.
- Relationship Building: Develop and maintain strong relationships with prospective students, parents, and clients.
- Feedback Loop: Share insights from customer interactions with the management team to enhance services and offerings.
Requirements & Skills:
- Experience: 2 years in tele calling, tele sales, or customer service roles preferred.
- Communication Skills: Excellent proficiency in English and Tamil (knowledge of Hindi or Telugu is an added advantage).
- Persuasion and Convincing: Strong ability to persuade, influence, and convert leads.
- Tech Skills: Basic knowledge of MS Office and Google Sheets.
- Educational Qualification: Minimum BE/DIPLOMA (IT, CSE, EEE, ECE).
- Target-Oriented: Ability to work under pressure and consistently meet targets.
- Personal Attributes: Positive attitude, patience, and team-oriented approach.
Benefits:
- Competitive Salary with performance-based incentives.
- Career Growth opportunities within ICFIX.
- Training and Skill Development programs to enhance professional growth.
- Supportive and Collaborative Work Environment designed for success and personal development
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