Master Black Belt

Opening: 1 Nos.
Job ID: 96223
Employment Type: Full Time
Reference:
Work Experience: 10.0 Year(s) To 15.0 Year(s)
CTC Salary: Not Disclosed by Recruiter
Function: ITES / BPO / KPO / Customer Service / Operations
Industry: ITES/BPO/KPO
Location: Pune

Position Title: Master Black Belt / Transformation Consultant
Industry Focus: BPS, IT, and Staffing

We are seeking a highly skilled Black Belt/ Master Black Belt Consultant with deep expertise in business transformation, process re-engineering, and automation projects. The ideal candidate will have substantial experience in Business Process Services (BPS), and Staffing industry (Resource Hire to Retire Cycle); US Healthcare domain experience is an added advantage. This role involves leading large-scale transformations, optimizing operational processes, and driving continuous improvement initiatives that align with organizational goals.

• Collaborate with senior leadership to define strategic goals and develop comprehensive transformation roadmaps
• Build strong stakeholder relationships to deep dive into different business areas.
• Create a business transformation pipeline & lead initiative, including process re-engineering and automation projects, across BPS and IT.
• Apply Lean Six Sigma methodologies to assess current processes, identify inefficiencies, and implement effective process improvements.
• Drive operational excellence by mentoring and coaching teams on Lean and Six Sigma practices, ensuring sustainable improvements and measurable outcomes.
• Project manage and deliver end-to-end projects, ensuring smooth knowledge transfer, risk management, and change management in collaborations with various teams.
• Conduct detailed data analysis to identify root causes, develop solutions, and oversee implementation.
• Lead and manage cross-functional teams in continuous improvement projects to enhance productivity, reduce costs, and improve service quality.
• Ensure alignment of process improvements with organizational KPIs and business objectives.
• Mentor and coach CCI Resources to build internal continuous improvement capability.
• Ensure compliance with industry standards, regulatory requirements, and quality assurance processes.

• Six Sigma / Lean Master Black Belt Certification (mandatory).
• Proven experience in leading transformation and re-engineering projects across BPS and Staffing industries.
• Strong knowledge of business process management, transitioning methodologies, and continuous improvement tools.
• Ability to drive large-scale change initiatives in a dynamic and fast-paced environment.
• Expertise in data-driven decision-making, with a focus on process optimization and operational efficiency.
• Experience working with stakeholders at all levels, with the ability to influence and drive collaboration.
• Excellent leadership, coaching, and mentoring skills.
• Strong problem-solving skills with the ability to manage complex projects.
• Familiarity with industry-specific regulations, especially within Healthcare Staffing and IT services.

Bachelors degree in Business, Engineering, IT, or related field (Master's degree preferred).

• Business Transformation
• Process Transformation

We specialize in providing a gamut of IT and ITES (Information Technology Enabled Services) services to our parent company and its subsidiaries. We are well-equipped with technology and business expertise to provide smarter and innovative solutions to our customers. Not only do we work with a difference; we work to make a difference.

Position: Master Black Belt / Transformation Consultant
Location: Pune
Skills: Business Transformation, Process Transformation