Software Support

Job Summary

Job Location: Noida sector 142

Required Qualification: Bachelor s degree in Computer Science, Information Technology, or a related field. BSc (CS/IT)/ BCA, B-Tech/B. E (IT/CS).

Job Summary

• Applicable to candidates who could join us immediately.
• This Job is only open for Delhi NCR candidate only.
• This position is for Implementation/support of Web Application Software.

The executive will be given knowledge about the initial level Software/Module/ERP from the advanced team and then he be deployed at client end to guide and work for the implementation for the same, training of personnel for using software, and resolution of all issues by communication to software developer team .Additionally, the executive will be expected to provide report at day end and be very much familiar with Microsoft office. The executive will be expected to work in multiple locations within a diverse team and communicate effectively with Web Application software, other teams and branches and support staff and management.The individual must stay current with new developments in the products, attend training in new tools and features, and recommend best practices and User Guides. Should be able to conduct training for new users, new software's, and mentoring. Candidate will be provided with IT administrative privileges to carry out any Implementation/Configuration task, and as well assist Users in projects when required, working with IT, design engineers and third parties.

Attributes Required:

• Domain knowledge of Courier, Logistics and Supply Chain Management will be preferred.
• Candidate must have good knowledge of using Microsoft Excel and good communication skills.

Responsibilities :

• Support queries from customers and verify issues faced
• Interface with technology team to solve issues in defined timeline
• Train customers on various features of SIPL software solutions
• Analysis of customer issues, queries and improve response mechanism
• Interact with Product owner when required to report on the defect analysis, testing progress, and product functionality.
• Analyze test results and track product testing metrics.
• Prepare and present test reports.
• Change Management - Track and deliver change requests.

• Follow ups over e-mails and calls for sales to new and existing client.

• Follow ups with old clients over e-mails & calls for chasing new requirements.

• Mailing satisfactory letter after order is completed.

• Constantly in touch with old clients.

• Sending Introduction Marketing mails to Clients.

• Benefits

• Suitable candidate will be selected as trainee & thereafter as OJT (On Job Trainee)
• Suitable OJT candidate will be hired as employee
• Company sponsored enrolment to online learning resources.
• 2nd and 4th Saturday off with Sunday weekly off
• Health insurance

Bond Terms & conditions:

• * 1st Month skill evaluation training on candidate's laptop (mandatory for 1st month), You will be eligible for stipend only after successful completion of evaluation training.
• INR 10,000/mo. stipend for six months as Trainee.
• INR 15,000/mo. stipend for next six months as On Job Trainee (OJT).
• After completion of 1 year, you will be employed with a salary of INR 20,000 per month. Job Type: Full-time

Bond : 2 years (two original certificates as bond security)

Job Type: Full-time

Pay: ₹10, ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you ready for 2 yrs. of bond term?

Education:

• Bachelor's (Required)

Work Location: In person