Customer Support Executive

1 week ago

Vizag, Andhra Pradesh, India Adrav Innovations Private limited Full time ₹ 2,50,000 - ₹ 4,50,000 per year

Position Title: Customer Support Executive

Experience: Freshers

Reporting To: Head of the Department

Location: Visakhapatnam

ROLES AND RESPONSIBILITIES:

  • Handle customer inquiries related to credit sales, including queries on payment terms, credit limits, and billing.
  • Assist customers in understanding their credit options and help them with the application process.
  • Digital generated leads should be able to converted.
  • Provide information about available products, services, and special offers on credit / personal loan sales.
  • Address and resolve any issues or concerns related to credit/loan application process.
  • Offer timely solutions to customer complaints and ensure the process is smooth from start to finish.
  • Assist in explaining Credit terms and loan interest rates.

REQUIREMENTS:

Languages Known:

Hindi, English, Telugu

Qualification:

Any Graduate/or equivalent degree.

Skills:

  • Excellent Communication Skills
  • Should be Proficient in Hindi and English
  • Customer Service Skills
  • Strong Verbal and Listening Skills
  • Capacity to establish rapport and build trust with customers
  • Ability to resolve customer complaints and concerns effectively.
  • Hindi language speaking is must.

Job Type: Full-time

Work Location: In person

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