Customer Service Manager

2 weeks ago

Vizag, Andhra Pradesh, India Leelamayi Automobiles Full time ₹ 84,000 - ₹ 7,20,000 per year

Roles and Responsibilities Presentable Appearance and Attitude.

  • Develop and implement sales strategies to meet dealership goals.
  • Set and monitor monthly, quarterly, and annual sales targets.
  • Analyze market trends and competitor activity to stay competitive.
  • Ensure the dealership meets revenue and profit objectives.

Team Leadership & Training

  • Recruit, train, and supervise the sales team.
  • Motivate and coach salespeople to improve performance.
  • Conduct regular sales meetings and training sessions.
  • Assign sales targets and monitor team performance.

Customer Relations & Satisfaction

  • Ensure excellent customer service and resolve complaints.
  • Oversee customer interactions to enhance retention and referrals.
  • Work with the service and finance departments to improve customer experience.

Inventory & Vendor Management

  • Work with the purchasing team to maintain the right vehicle inventory.
  • Coordinate with manufacturers and suppliers for promotions and incentives.
  • Monitor stock levels and ensure timely ordering of vehicles.

Financial & Administrative Responsibilities

  • Set competitive pricing strategies to maximize profit.
  • Work with the finance team to structure deals and financing options.
  • Prepare sales reports and forecasts for senior management.
  • Ensure compliance with all legal and dealership regulations.

Marketing & Promotions

  • Collaborate with the marketing team on advertising and promotional campaigns.
  • Plan and execute special sales events and dealership promotions.
  • Use digital tools and social media for lead generation.

Job Type: Full-time

Pay: ₹10, ₹20,000.00 per month

Work Location: In person

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