E-Commerce Executive

6 days ago

Delhi, Delhi, India Milton Full time ₹ 2,40,000 per year

Key Responsibilities:

Product Listings and Maintenance:

  • Create, update, and optimize product listings on ecommerce platforms (Amazon, Flipkart, etc.).
  • Ensure all listings have complete, accurate, and SEO-friendly titles, descriptions, and images.
  • Regularly audit listings to ensure compliance with platform guidelines.

Order Processing and Shipment Coordination:

  • Create and manage shipments on ecommerce portals.
  • Coordinate with external partners, warehouses, and logistics teams for smooth inventory movement and timely dispatch.
  • Maintain shipment records and trackers for visibility and accuracy.
  • Raise and follow up on tickets, SPF claims, and discrepancy claims related to shipments.
  • Create and manage removal orders as required.

Account Health and Performance Monitoring:

  • Regularly check and maintain account health on Amazon and Flipkart, ensuring adherence to performance standards.
  • Monitor buyer messages and ensure all necessary updates or actions are communicated to the respective teams.
  • Track reviews, ratings, and feedback across all platforms.
  • Maintain "Voice of Customer" data — consolidate review and feedback insights and prepare weekly and monthly reports for management to take corrective actions.

Inventory and Stock Management:

  • Monitor stock levels across platforms and warehouse locations.
  • Coordinate with the supply team for timely replenishment to prevent stockouts or overstocking.
  • Maintain and update inventory records on a regular basis.

Reporting and Documentation:

  • Prepare and update trackers for shipments, claims, listings, and platform performance.
  • Generate weekly and monthly reports covering sales trends, inventory status, account health, and customer feedback insights.

Cross-Functional Coordination:

  • Work closely with internal teams such as Supply Chain, Accounts, Quality, and After-Sales for smooth operations.
  • Coordinate with external partners and service providers for logistics and operational activities.

General Support:

  • Provide regular operational updates to the Ecommerce Head.
  • Perform other ecommerce-related tasks as assigned to ensure seamless daily functioning.

Requirements:

  • Graduate in any discipline
  • Basic understanding of ecommerce platforms like Amazon and Flipkart.
  • Proficiency in MS Excel, Google Sheets, and data reporting.
  • Good communication and coordination skills.
  • Attention to detail and ability to work independently and manage multiple priorities effectively.

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Application Question(s):

  • Are you comfortable for Kirti Nagar, Delhi Location?
  • Are you comfortable with 20k in hand?

Work Location: In person

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