InP - Technical Support Representative II

Position Type
Full time

Type Of Hire
Experienced (relevant combo of work and education)

Education Desired
Bachelor's Degree

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Description

• Responsible to handle all Access Management & troubleshooting tasks. Responsible to fulfill client access requirements with accuracy. Provide help in resolving technology / troubleshooting support issues
• Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required
• Utilizes soft skills and troubleshooting skills to resolve client issues and questions
• Asks probing questions to gather relevant information on routine and complex calls
• Uses effective listening skills to develop understanding of client questions or issues
• Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution
• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines
• Maintains passwords, data integrity and file system security for the desktop environment
• May participate in development of information technology and infrastructure projects
• May have expertise in commonly used business applications
• May handle phone and email assistance as well
• Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications and network (e.g., resetting password, bouncing PU, resetting remote devices

REQUIRED EDUCATION & Experience

• Any graduation or Post Graduation in IT domain
• Sound technical knowledge in Identity and Access Management
• Good Communication skills (Can work on calls)
• Experience Range – 0 to 4 Years

What We Offer You

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities

With a 50-year history rooted in the financial services industry, FIS is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor's 500 Index. FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.

Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.