L2 NOC Five9 Engineer

6 days ago

Bengaluru, Karnataka, India Delight HR Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Hi all

We are hiring for L2 NOC Five9 Engineer

Location: Remote

Shift: Night Shift

Notice Period: Immediate to 30 days

Job Type: Full-time

Shift Hours: 2:30 AM shift

Working Days: 5 Days a Week

Interview Process:

  1. Technical Round with Team Lead
  2. Managerial Round
  3. Client Round

Responsibilities:

  • Monitor and respond to alerts related to the CCaaS / UC stack, including Five9, Webex Contact Center, Genesys, and AWS Connect.
  • Diagnose and resolve inbound/outbound call-flow issues, agent login/connectivity problems, IVR or campaign failures, and agent desktop (Five9) issues.
  • Conduct proactive system monitoring using admin consoles and NOC tools to identify performance degradation and escalate issues when required.
  • Configure, change, and manage system components such as user provisioning, call routing, delegation, voicemail, auto-attendants, call queues, resource accounts, and SBC/device rollouts.
  • Support platform migrations and major updates, including transitions such as Skype 2019 Microsoft Teams, and Teams Classic New Teams, as well as related device and voice-routing changes.
  • Automate routine operational tasks such as daily reporting, user voice assignments, and Active Directory attribute updates using PowerShell or APIs.
  • Collaborate with internal and external stakeholders to ensure timely issue resolution and maintain high service quality standards.
  • Maintain accurate documentation of incidents, changes, and system configurations following ITIL / ITSM best practices.

Qualifications:

  • Bachelors degree in computer science, Information Technology, or a related field.
  • 4+ years of hands-on experience supporting Unified Communications, Voice Networks, or Contact Center platforms, with at least 2 years of direct experience on platforms such as Five9, Webex Contact Center, Genesys, or AWS Connect.
  • Strong technical foundation in:
  • UC/Voice systems and IP Telephony
  • VoIP/SIP protocols and call routing
  • Contact Center technologies and integrations

  • Experience with PowerShell scripting, automation, monitoring tools, and ITSM platforms (ServiceNow preferred).

  • Apply Now

  • Interested candidates may email their resume to:
  • Email Subject: Applying for L2 NOC Five9 Engineer
  • Please include in your email body:
  • Current CTC
  • Expected CTC
  • Notice Period
  • Current Location

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