Manager/Senior Manager

1 week ago


Noida, Uttar Pradesh, India EXL Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Must have skill set - SEVICE NOW STUDIO, APP ENGINE, FLOW DESIGNER, SNOW ARCHTITECURE,

employee central, API's

Job Description

Position Title, Responsibility Level

Manager - Enterprise Digital Applications

Function

Global Technology

Reports to

SM – Enterprise Digital Applications

Permanent/ Temporary

Permanent

Span of Control

Individual Contributor

Location

Noida

Job Summary:

As a ServiceNow technical developer, you will be responsible for designing, developing, and maintaining applications/module on the ServiceNow platform. You will collaborate with stakeholders to gather requirements, architect solutions, and implement custom applications, workflows, and integrations to enhance business processes.

Requirements:

  • 5 to 8 years' technical experience in Service Now & Custom /Scoped application development, including ServiceNow Studio, Service Portal, and Flow Designer (business workflow setups).
  • Solid understanding of Snow Architecture & Modules (ITSM/IT Service Portal/Asset Management & Workplace Service Delivery), databases, Incident management lifecycle and web technologies (JavaScript, HTML, CSS).
  • Proficiency in analysis, design, development, testing, implementation, and maintenance of UI/UX in Snow. Expertise in building service requests forms/requests items, Taks flows and workflows as per EXL functions requirement.
  • Lead the conceptualization, design, development, implementation, and maintenance of new /existing Portfolio of Snow on top of App Engine.
  • Proficiency in Configuration/Customization of the Snow platform, including creating new workflows/ Alerts Setups/ Role Assignments and configuration. Should be able to Develop integrations with external systems using ServiceNow APIs, REST, SOAP, and other integration methods.
  • Technical solution architect with hands-on expertise in transformation initiatives and drive the Service desk enablement roadmap. Drive scoping, solution, delivery, implementation, and adoption of Snow-Service desk across EXL.
  • Should be able to use scripting tool and Service now standard functionality to automate rote tasks fulfillment.
  • Load, manipulation and maintain integration data flow between Service Now and other third-party systems.
  • ServiceNow certifications (e.g., Certified Application Developer) are a plus advantage.
  • Excellent communication skills and should be able to discuss technical & functional issues/solutions, in highly escalated situations, with executives, support & customer personnel. Should have ability to work collaboratively in a team environment.
  • Should be a good team player worked on multiple assignments / threads simultaneously

Skills:

Technical Skills

  • Must have minimum
    5 to 8 years of
    experience in Service Now & Custom /Scoped application development.
  • Must have good
    understanding of Snow Architecture & Modules (ITSM/IT Service Portal/Asset Management & Workplace Service Delivery).
  • Should have
    technical experience in
    workflows/ Alerts Setups/ Role Assignments and configurations
    . Should be able to Develop integrations with external systems using
    ServiceNow APIs, REST, SOAP, and other integration methods.
  • Proficiency in analysis,
    design, development, testing, implementation, and maintenance of UI/UX in Snow.
  • Knowledge of basic and advanced delivery tools such as Excel, PowerPoint, and MS Project.

Process Specific Skills

  • Understanding/Delivery Experience in a Business Aligned IT Scenarios
  • Understanding and experience of using various SDLC model Agile/Scrum, Waterfall etc.
  • Understanding of business processes of HR, Finance, IT would be an added advantage.

  • Sound knowledge about architectural best practices in ServiceNow (ITSM, App Engine etc.)

  • Expert skills in ServiceNow development, including scripting (JavaScript, GlideScript), APIs, integrations.
  • Good exposure and experience implementing NOW Mobile App, NOW Virtual Assistant, NOW Assist
  • Good command over various technical components of applications including n-layer / n-tier parts of solution, logical and design thinker

Soft skills (Desired)

  • Ability to understand the overall business solution.
  • Strong written and verbal communications skill.
  • Strong ability to connect with multiple business processes owners and work with Global teams.
  • Ability to learn new modules, technology & apps.
  • Ability to work as an Individual Contributor / Technical Leader.

Education Requirements:

  • Graduate, preference for degree in Computer Science (MCA/BS/BE) with industry recognized certifications
  • ServiceNow certification would be preferred

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