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Opening For IT HelpDesk Executive-(Product MNC)
2 weeks ago
Domain : IT HelpDesk
Location : Kolkata (WFO)
Job Description
We are looking for a proactive and customer-focused IT Help Desk Executive to join our team. The ideal candidate will be responsible for providing technical support, troubleshooting IT issues, and ensuring smooth day-to-day operations of hardware, software, and networking systems.
Key Responsibilities:
- Provide first-level technical support to end-users (onsite & remote).
- Troubleshoot hardware, software, and network issues.
- Install, configure, and maintain laptops, desktops, printers, and other IT equipment.
- Manage user accounts, email configurations, and access controls.
- Log and track support tickets to ensure timely resolution.
- Coordinate with vendors/third-party support for escalated issues.
Required Skills & Competencies:
- Strong knowledge of Windows OS, MS Office, and networking basics.
- Familiarity with ticketing systems and remote desktop tools.
- Good understanding of Active Directory, Outlook, and antivirus solutions.
- Excellent communication and problem-solving skills.
- Ability to work under pressure and manage multiple issues simultaneously.
Eligibility Criteria:
- Qualification: Graduate in IT/Computer Science, BCA, MCA, or equivalent.
- Experience: 2+ years in IT Help Desk / Technical Support role.
- Certifications (preferred): CompTIA A+, CCNA, ITIL Foundation.
