CRM Support and Admin Specialist

3 days ago

Chennai, Tamil Nadu, India Cynosure Corporate Solutions Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Responsibilities:

  • Conduct outbound calls to potential and existing clients to generate leads, qualify prospects, and promote our products/services.
  • Build and maintain strong relationships with clients through regular communication and follow-up.
  • Utilize CRM software to accurately record client interactions, update contact information, and track sales progress.
  • Develop a thorough understanding of our products/services to effectively communicate their benefits to clients.
  • Schedule appointments for sales representatives or other team members.
  • Accurately enter and update client data in the CRM system.
  • Prepare and submit reports on telemarketing activities and results.
  • Provide general administrative support as needed.
  • Collect customer feedback and relay it to the appropriate departments for improvement.
  • Meet or exceed assigned targets for lead generation, appointment setting, and sales contribution.

Qualifications:

  • Proficient in basic computer applications (MS Office Suite).
  • Basic understanding of CRM principles and experience using CRM software (e.g., Salesforce, Zoho CRM, HubSpot) is a plus.
  • A flair for sales and marketing is desirable.
  • Excellent communication, interpersonal, and persuasion skills.
  • Ability to handle objections and resolve customer issues effectively.
  • Strong organizational and time-management skills with the ability to prioritize tasks.
  • A customer-centric attitude and a commitment to providing excellent service.
  • Ability to work effectively as part of a team.
  • A proactive and persistent approach to achieving goals.

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