E-commerce & Customer Experience Intern

2 weeks ago

Deoli, Delhi, India Mama and Peaches Full time ₹ 4,00,000 - ₹ 6,00,000 per year

About UsMama & Peaches is a baby & kids lifestyle brand offering a conscious collection of comfortable baby clothing & accessories. We are focussed on capturing the magic and simplicity of childhood through joyful designs that are ethically made.We are currently hiring a E-commerce & Customer Experience Intern.Want to build a career in e-commerce or D2C?This internship gives you hands-on exposure to everything from customer service and retention to sales and operations at one of India's fastest-growing baby & kids brands.Position: Customer Experience InternLocation: Hauz Khas, New Delhi (In-office)Type: InternshipDuration: 3–6 monthsStipend: Based on interviewAbout the Role:We're looking for a smart, empathetic and proactive individual to join our Customer Experience team. If you're eager to learn, love talking to people, and want to be part of a fast-growing D2C brand- this is for you.What You'll Do:Handle customer interactions across WhatsApp, calls, emails & DMsAssist in solving order issues, returns, exchanges, etc.Reach out to customers for feedback & supportCollaborate with marketing, ops & sales teamsRepresent the brand at offline events (if any)What We're Looking For:Clear, friendly communicator (Hindi + English)Highly organised with strong follow-up skillsProactive and accountableA good attitude > experienceImportant:This is an internship role only. Please apply only if you're actively looking for internship opportunities.

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