Technical Team Lead

1 week ago

Pune, Maharashtra, India Infosys Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Key Responsibilities:Hands on experience on ITSM tools egSNOW Remedy CISMExperience working on Genesys Avaya Cisco or any other Voice InfrastructureAdvance knowledge of troubleshooting desktop laptops printers Installation Hardware issuesIntermediate knowledge of Networking IP addressing Proxy Servers VPNAdvance knowledge of troubleshooting OS Browsers Office suites inclOffice 365 SharePoint OneDrive for Business Outlook Teams VPN troubleshootingBasic Operating System knowledge Apple and Windows Vista remote management tools MSRA MSRDC LogMeIn Bomgar etcIntermediate knowledge of Registry Fix Patch upgrades Virus T S Security Encryptions Active Directory Network DrivesKnowledge of various mobile devices Apple Android Windows Microsoft Intune4 5 years of overall work experience2 3 years of experience in working in Service Desk Technical Support environmentRelevant experience in conducting Service Desk Technical training ITIL training will be an added advantageITIL certified preferred must be at least ITIL trained ITILv3 or v4Preferred Skills:Customer Service->Star hub- Service desk

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