Service Engineer

7 days ago

Majiwada Thane Maharashtra, India Gemtronics Engineering Full time ₹ 15,000 - ₹ 2,82,078 per year

Job Description -

Sales and Marketing-

  • Prepare and deliver technical presentations explaining products or services to customers.

  • Cold-calling and lead generation to create sales opportunities.

  • Confer with customers and engineers to assess equipment needs and to determinesystem requirements.

  • Collaborate with sales teams to understand customer requirements and provide salessupport.

  • To prepare techno-commercial offers and negotiate terms with the client.

  • Secure and renew orders and arrange delivery.

  • Offering after-sales support services

  • Administering client accounts

  • Analysing costs and sales

  • Preparing reports and database. Recording and maintaining client contact data.

  • Co-ordinating sales projects.

  • Plan and modify products to meet customer needs in coordination with Principals.

  • Demonstration of Equipment operations to potential customers.

  • Recommend improved materials/spares or machinery to customers, showing howchanges will increase production.

Service and Support–

  • To interact with clients regarding the utility requirements before machine installation on-site.

  • To install Quality testing equipments at customers' premises.

  • To trouble-shoot the problems at customer's facility and replace necessary spare/faulty part. To be able to read and understand machine electrical wiring diagram in order to trace down the faulty part.

  • To test equipment performance and demonstrates operation and servicing of equipment to customer.

  • To coordinate with Principals (Equipment manufacturers) in case of critical breakdown and to take necessary actions for trouble-shooting.

  • To analyse customer complaints in order to diagnose equipment malfunction.

  • Remote support to customers and to remotely identify the problem in the Equipment.

  • To recommend necessary spares/parts to customers on-site.

  • To prepare visit reports and necessary documents during and after the service visit.

  • To interact with client in explaining the problems occurred and rectification process.

Skills Required:

  • Effective communication and customer service skills. Good negotiation skills.

  • Good Technical knowledge.

  • Public Speaking and Presentation Skills.

  • Demonstration Skills.

  • Competitive Analysis Skills.

  • Sales Skills.

  • Understanding of tools and technology needed to complete repair process.

  • Basic understanding of Electronic/electrical tools and devices to measure electrical parameters from the physical circuitry.

  • Ability to work productively with minimal supervisions.

  • Willingness to travel PAN India.

  • Strong communication skills in order to interact with Principals and customers.

Package Offered:

  • As per industry standards.

  • Depends entirely on candidate knowledge, skills and suitability for the desired position.

Job Type: Full-time

Pay: ₹15, ₹28,200.78 per month

Benefits:

  • Health insurance

Education:

  • Bachelor's (Preferred)

Experience:

  • total work: 1 year (Preferred)

Willingness to travel:

  • 25% (Preferred)

Work Location: In person

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