Service Engineer

3 weeks ago


Mumbai Maharashtra, India Randstad Full time

job detailsOften providing on-call assistance to customers at remote locations service engineers diagnose and resolve technical issues As well as providing fixes they might help to install medical equipment Sometimes service engineers work as part of a team when working on larger complex jobs Responsibilities of a service engineer include xef x82 xb7 Device installation demonstration with features Benefits to customers xef x82 xb7 Maintain installation data with required details while regularly tracking the performance of the Capital Equipment xef x82 xb7 Attending trouble shooting and recording Customer complaints with complete diagnosis of the customer complaint Offering solutions to resolve complaints for IABP under warranty or outside warranty xef x82 xb7 Generate revenue by offering AMC CAMC to customers by tracking expiry of the warranty period xef x82 xb7 Provide Capex device leads to Sales team by identifying EOL from the installation base xef x82 xb7 Managing Demo Stand units for the sales team by ensuring the safety and regular maintenance of the medical devices xef x82 xb7 Ordering and restocking materials when it is required xef x82 xb7 Participating in ongoing training to keep up to date with the latest developments in electrical engineering xef x82 xb7 Providing clear customer feedback Leading or assisting with the support of projects xef x82 xb7 Execute clinical engineering services in a territory region comprised primarily of existing customers including installation preventative maintenance and corrective action maintenance in support of the company s products xef x82 xb7 Proactively recommend service sales strategies based on territory characteristics xef x82 xb7 Manage expenses and consignment inventory efficiently to designated budgets xef x82 xb7 Ensure all training certifications and licensing requirements are met Provide voice of customer feedback to the sales service and marketing team xef x82 xb7 Perform other duties as assigned by immediate manager xef x82 xb7 Interact with internal personnel to resolve customer complaints and questions xef x82 xb7 Adhere to and ensure the adherence of Company s Code of Ethics all Company policies rules procedures and housekeeping standards show more


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