Center Manager

14 hours ago

Bengaluru, Karnataka, India VBL Security Services Full time

What you will do:

The Centre Manager is responsible for end-to-end non-clinical operations of a company's clinic and grooming center. This role ensures high standards of service

delivery, efficient center operations, strong revenue performance, and a delightful pet

parent experience. The role involves managing front-desk staff (PRMs), grooming

assistants, handlers, inventory, scheduling, and collaborating closely with the clinical

and business teams.

Key Responsibilities:

Centre Operations & Experience

  • Ensure smooth daily operations across clinic and grooming functions.
  • Own patient flow, wait time, NPS, service delivery, and overall customer

experience.

  • Maintain clean, pet-safe, and fear-free environments as per brand guidelines.
  • Monitor real-time service delivery and patient flow.
  • Resolve escalated client concerns with empathy and speed.

Team & Stakeholder Management

  • Lead non-clinical staff: PRMs (Front Desk), Grooming Assistants, and

Handlers.

  • Manage daily rosters, attendance, shift scheduling, and morale.
  • Implement SOPs and drive compliance through regular audits.
  • Collaborate with Vets, Groomers, and Clinical Leads to ensure seamless

delivery.

  • Act as the coordination point for City Operations, Category, Process

Excellence, and Expansion teams.

  • Motivate teams to upsell relevant offerings and deliver on experience goals.

Revenue & Performance Tracking

  • Monitor and report daily revenue against targets across clinic and grooming.
  • Support business and category teams in running offers, subscriptions, and

growth campaigns.

  • Ensure accurate daily billing, POS usage, and cash reconciliation.
  • Share on-ground insights to improve pricing, merchandising, and promotion

effectiveness.

Inventory & Infrastructure

  • Maintain optimal stock levels of consumables, hygiene material, grooming

products, and clinical inventory.

  • Conduct regular audits to prevent pilferage and expiry.
  • Flag and follow up on infrastructure issues, repairs, and maintenance needs.

Compliance & Safety

  • Ensure adherence to clinical, grooming, and hygiene protocols.
  • Maintain necessary logs and documentation for audits and inspections.
  • Oversee emergency preparedness, pet and team safety measures, and

first-aid readiness.

  • Ensure regulatory and legal compliance across all services.

Experience & Skills

Required:

  • Pet parent (not owner)
  • 36 years of experience in customer-facing operations, healthcare, hospitality,

or service businesses.

  • Strong leadership, problem-solving, and people management skills.
  • Excellent communication skills
  • Proficient in budget oversight and resource planning
  • Highly organized with attention to detail and comfort with technology tools.

Preferred:

  • Prior experience managing clinics, salons, or customer-facing retail/service

outlets.

  • Familiarity with CRM or POS systems.

Why Join Us

  • Be part of India's fastest-growing pet healthcare brand.
  • High-ownership role with direct impact on a high-potential vertical.
  • Work with a passionate and mission-driven team of vets, groomers, and pet

lovers.

  • Career growth across multiple locations and roles.
  • A culture that values transparency, fairness, and customer-first thinking.

Effective communication across diverse stakeholders

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