Senior I O Engineering Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Technical Support (Remote):
• Ability to provide L1, L2 support to end-users regarding software, Applications, VDI, Day to day system issues & break fixes, M365, exchange and outlook issues and network-related issues
• Troubleshoot and resolve incidents and problems related to M365 & Exchange tools, such as email, collaboration tools, and productivity applications
• Experience with deployment tools (Tanium Deploy, SCCM/MECM, PDQ etc)
• Experience with AD user group Management to provide support for onboarding and offboarding requests
• Patch Management:
• Plan, schedule, test, deploy, and verify security patches/updates for Windows, Linux, macOS systems using Tanium Patch
• Coordinate with application owners to validate patch compatibility before deployment.
• Maintain patch baselines and deployment profiles in Tanium
• Vulnerability Remediation:
• Use Tanium Discover/Comply/Reveal modules to scan endpoints for vulnerabilities
• Analyze vulnerability reports; prioritize remediation based on risk/severity
• Track remediation efforts; follow up with system/application owners as needed.
• Monitoring & Reporting:
• Monitor compliance dashboards; generate regular reports on patch status and vulnerability remediation progress
• Identify systems out of compliance or at high risk; escalate as necessary
• Process Improvement & Documentation:
• Document standard operating procedures (SOPs) for patching/vulnerability workflows.
• Continuously refine processes for efficiency, accuracy, automation, and minimal user impact
• Collaborate with cross-functional teams to ensure effective communication and coordination during incident management and service requests
• Escalate complex issues to L3 support or relevant teams for further investigation and resolution
• Maintain and update knowledge base articles for common issues and resolutions
• Participate in change management activities, including reviewing and approving change requests
• Document all incidents, problems, and resolutions in the ticketing system
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor's degree in computer science, information technology, or a related field.
• 3+ years of experience in IT infrastructure operations or a similar role
• Proven experience administering the Tanium platform (especially Patch module)
• Hands-on experience managing OS/application patching at scale using Tanium Patch module (or similar endpoint management tools)
• Experience running vulnerability scans via Tanium Comply or comparable products
• Experience with ticketing systems (Service Now)
• Solid knowledge of IT infrastructure components such as servers, networks, storage, and virtualization technologies
• Troubleshoot OS/application errors; resolve connectivity or performance problems
• Manage Active Directory accounts/passwords/group memberships as needed

• Support onboarding/offboarding procedures for new hires/terminations

• Solid understanding of operating system patching for Windows (required); Linux/Mac (preferred)

• Familiarity with cybersecurity best practices in vulnerability management/patch lifecycle
• Troubleshooting skills related to patch failures, deployment errors, and endpoint communication issues

• Scripting ability (PowerShell/Bash/Python) is a plus for automation/integration tasks

• Knowledge of IT security best practices and the ability to implement security measures on end-user devices

• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
• Familiarity with ITIL processes and best practices
• Proactive approach to identifying and resolving technical issues
• Ability to work independently and in a team environment
• Willingness to work in shifts, including weekends and holidays if required

Preferred Qualification:

• Familiarity with endpoint manement tools (e.g., SCCM/MECM/Intune)

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.