Service Cloud Lead

Company Description

digiCloud Solutions Pvt Ltd is a trusted Salesforce Consultation and Implementation company, serving over 120 clients across 12+ industries in India. We are a leading Salesforce consulting partner and reseller, enabling businesses to leverage Salesforce solutions for digital transformation and enhanced customer experience. Our team of 100+ skilled Salesforce professionals tailors cutting-edge solutions to meet the unique needs of clients like BASF, Mankind, and TATA. Our certified professionals have extensive experience in configuring, customizing, and integrating the Salesforce platform, and we have developed 20+ in-house Salesforce accelerators for better efficiency.

Job Summary:

Job Title:
Strong
Service Cloud Lead

Location:
 
Remote

Contract Duration – 4 months to start with

Shift timing - Indian hours

We are looking for a highly motivated and experienced Senior Service Cloud Developer with a minimum of 6 years of hands-on Salesforce development experience, specifically specializing in Service Cloud. The ideal candidate will have a strong track record of successfully implementing and customizing Salesforce Service Cloud solutions, possessing deep expertise in Apex, Lightning Web Components (LWC), and integrations. This role requires a professional with a strong understanding of Service Cloud best practices and the ability to translate business requirements into robust and scalable technical solutions.

Responsibilities:

• Design, develop, test, and deploy high-quality Salesforce Service Cloud solutions using Apex, Lightning Web Components (LWC), and other Salesforce technologies.
• Lead and execute full lifecycle implementation of Salesforce Service Cloud, from requirements gathering to deployment and post-launch support.
• Collaborate with business analysts, solution architects, and other stakeholders to understand business requirements and translate them into technical specifications.
• Perform complex integrations between Salesforce Service Cloud and external systems using various integration patterns (e.g., REST, SOAP APIs, Platform Events, MuleSoft, etc.).
• Customize and configure core Service Cloud features to meet business needs, including but not limited to:
• Omni-Channel
• Service Console
• Case Management
• Entitlements & Milestones
• Knowledge Management (Knowledge Articles)
• Macros & Quick Text
• Live Agent / Chat
• Web-to-Case / Email-to-Case
• Contact Center Integrations (CTI)
• Service Level Agreements (SLAs)
• Reports & Dashboards for Service Performance
• Conduct code reviews, ensuring adherence to coding standards, best practices, and Salesforce governor limits.
• Troubleshoot and debug complex issues, providing timely resolution and support.
• Stay up-to-date with the latest Salesforce releases, features, and best practices, particularly within the Service Cloud domain.
• Mentor junior developers and contribute to the overall technical growth of the team.
• Participate in release management, deployment, and post-deployment activities.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 6+ years of hands-on experience in Salesforce development.
• Salesforce Certified Platform Developer I (PD1) certification is mandatory.
• Salesforce Certified Service Cloud Consultant certification is mandatory.
• Demonstrated experience with at least one full lifecycle implementation of Salesforce Service Cloud.
• Strong proficiency in Apex programming language, including asynchronous Apex (Batch, Future, Queueable, Scheduled Apex).
• Expertise in developing with Lightning Web Components (LWC) and a solid understanding of the Lightning Component framework.
• Proven experience with Salesforce integrations (REST, SOAP, Platform Events, etc.) and familiarity with middleware platforms (e.g., MuleSoft) is a plus.
• Strong understanding of Salesforce data model, security model, and sharing settings.
• Experience with version control systems (e.g., Git) and CI/CD pipelines.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work independently and as part of a collaborative team in a fast-paced environment.

Preferred Qualifications (Nice to Have):

• Salesforce Certified Platform Developer II (PD2) certification.
• Experience with Salesforce DX.
• Familiarity with Agile development methodologies.
• Experience with other Salesforce Clouds (Sales Cloud, Experience Cloud).