Service Engineer
2 days ago
Job Description Service Engineer
Position Overview: A Laser Machine Service Engineer is responsible for the installation, maintenance, repair, and troubleshooting of laser cutting, engraving, and other laser-based machinery used in various industries. The role demands expertise in laser technology, mechanical systems, and electrical components, ensuring that the machines operate efficiently and safely.
Key Responsibilities:
Installation & Commissioning:
Install new laser machines at customer locations according to manufacturer specifications.
- Perform initial setup, calibration, and testing to ensure proper functionality.
Provide customer training on machine operation and safety procedures.
Maintenance:
Conduct routine inspections and preventative maintenance on laser machines.
- Clean and replace parts such as lenses, mirrors, and filters to ensure optimal performance.
Update software/firmware as necessary for machine efficiency.
Repair & Troubleshooting:
Diagnose faults in mechanical, electrical, or software systems using diagnostic tools.
- Perform repairs on defective parts and systems to minimize machine downtime.
Provide emergency on-site support for machine malfunctions and breakdowns.
Technical Support & Customer Interaction:
Offer technical support and guidance to customers regarding machine operation and maintenance.
- Work closely with the customer to understand their needs and resolve issues promptly.
Maintain detailed service records and reports for each customer visit.
Upgrades & Modifications:
Assist in upgrading older laser machines to enhance performance.
Modify and optimize machinery according to evolving customer requirements
Documentation & Reporting:
Maintain accurate records of installations, service activities, repairs, and customer interactions.
- Generate and submit detailed service reports after each visit or job completion.
Provide feedback to management on recurring issues and potential improvements.
Travel & On-Site Visits:
Travel to customer sites as required for installation, maintenance, or troubleshooting.
- Be on-call for emergency services when necessary.
Required Skills & Qualifications:
- Technical degree in Mechanical Engineering, Electrical Engineering, or related field.
- Proven experience in servicing and maintaining laser machines
- Strong knowledge of mechanical, electrical, and software systems related to laser technology.
- Proficiency in reading technical manuals and schematics.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and customer service skills.
- Ability to work independently and manage time effectively.
- Willingness to travel and work in different environments.
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