Business Head

Company Description

We're more than a lender — we're a partner invested in your progress. Our inclusive,

transparent, and customized loan solutions are designed to uplift individuals

and businesses across India, with a strong focus on underserved and emerging

markets.

Objective

Oversee and execute effective loan recovery and collections strategies to reduce NPAs and ensure timely inflows across commercial vehicle and MSME secured finance portfolios.

Key Responsibilities

• Develop and implement collections policies aligned with company risk and credit frameworks.
• Manage daily collections operations including overdue follow-ups, settlement negotiations, and legal recovery efforts.
• Monitor portfolio aging, delinquency trends, and initiate corrective actions to optimize recovery.
• Lead and train collections teams ensuring adherence to regulatory and ethical standards.
• Coordinate with credit, legal, and operations teams on escalation and resolution of recovery issues.
• Manage external recovery agents, law firms, and third parties for enforcement actions.
• Maintain comprehensive MIS reporting on collections performance, recovery status, and NPAs for senior management.
• Ensure compliance with RBI guidelines on asset classification, provisioning, and recovery procedures.
• Drive process improvements leveraging automation, analytics, and customer engagement to reduce defaults.
• Implement robust customer grievance redressal mechanisms related to collections.
• Manage hard bucket collections: oversee identification, monitoring, and intensive recovery efforts on stressed and critical NPA accounts, ensuring closure and minimizing write-offs.

Required Experience

• Minimum 10 years of experience in collections in NBFCs, banks, or financial institutions with expert knowledge of secured lending and MSME portfolios.
• Strong understanding of RBI regulatory guidelines on asset classification, provisioning, and recovery processes.
• Demonstrated leadership in managing large, dispersed collections teams and delivering sustained recovery results.

Competencies

• Excellent negotiation, communication, and team management skills.
• Analytical and data-driven approach to portfolio risk assessment and collections strategy.
• High integrity and commitment to ethical debt recovery.

Qualification

Graduate or higher; certifications in credit or recovery management preferred.

Additional Requirements

• Proficient with collections software, CRM systems, and MS Office.
• Ability to work under pressure while maintaining professionalism and regulatory compliance.