Assistant Manager

Assistant Manager – BSA – Deloitte Support Services India Private Limited

Key responsibilities

• Maintains a solid knowledge base of the functional capabilities and is a Subject Matter Expert for the products

assigned.

• Possesses overall understanding of applicable business processes and workflows.
• Assists Engagement Manager/TDM in directing, and reviewing all activities associated with delivering technology

products. Responsible for product quality, project timeliness, and customer satisfaction.

• Serves as functional and business process expert, ensuring that both business needs and end-user needs are

understood and reflected in every solution we deliver, distinguished by world-class quality.

• Interfaces with clients to define and document requirements for a named set of custom developed or vendor software

products.

• Collaborates with the Clients, Engagement Manager, and TDM in creating and presenting the appropriate

project on-boarding processes and materials (Charter/SOW/High-level Requirements) and operational & support

activities.

• Responsible for actively participating in Design Thinking sessions to gain insights into end user and customer needs.
• Creates documentation including requirement User Stories, Acceptance Criteria, Feature Description PowerPoint

decks, Process Flows and Analysis Models, Personas, Journey Maps, Wireframes and User Guides.

• Manages the Product Backlog for a Product, working with the Engagement Manager to prioritize requirements, define and manage scope and sprints for a project.
• Engages business owners and other ITS resources to respond to requests for new applications and/or enhancements.
• Leads and is responsible for all Testing and QA activities within the project lifecycle. Works with and manages US

India (USI) QA resources to develop and execute Test Plans, Test Scripts and all other deliverables and activities

related to Quality Assurance of the Products.

• Works with the Engagement Manager and clients to plan user engagement activities and execute User Acceptance

Testing (UAT) and/or facilitate continuous testing during agile projects.

• Participates in reviews of plans associated with project execution.
• Responds proactively to both business and project issues and escalates appropriately.
• Provides operational support to practitioners and firm clients. Engages with various ITS organizations to resolve

problems as they arise.

Primary Qualifications:

• Minimum 6+ years of experience working in supporting multiple software projects in various IT roles.
• 2+ years of Business Analyst or System Analysis experience.
• Minimum 3+ years of Quality Assurance or Software development experience.
• Must have experience providing Analyst support for MS SQL and .Net projects.
• Must have in-depth knowledge of software development lifecycles including agile development and testing.
• Experience with test plan creation, automated test scripting, and load/stress testing.
• Certified Business Analysis Professional (CBAP) or Certification of Competency in Business Analysis (CCBA) is a

plus.

• Familiarity with SharePoint, MS Project, HP Quality Center, TFS/ADO, Automated QA and wire-framing or

visualization tools is a plus.

• Prior experience that demonstrates good business understanding is needed (experience in a professional services

organization is a plus).

• Demonstrated ability in applying repeatable quality assurance processes and methods to enterprise wide technology

projects or initiatives.

• Excellent written and verbal communications, organization, analytical, planning and leadership skills.
• Strong management, communication, technical and remote collaboration skill are a must.
• Experience in dealing with multiple projects and cross-functional teams, and ability to coordinate across teams in a

large matrix organization environment.

• Ability to effectively conduct technical discussions directly with Project/Product management, and clients.
• Excellent team collaboration skills.
• Strong relationship building and maintaining skills. Fosters a climate conducive to establishing positive working

relationships with clients (internal and external).

Additional Responsibilities

• This role is expected to generally work local India business hours with frequent evening hours meetings with the onshore

team

• During requirement gathering/UAT phases this role may need to work a staggered shift from 11-8pm or 02-11pm to

ensure appropriate overlap with the India/US team

The key skills required

• Well versed in written and oral communication
• Proven analytical and problem solving skills, demonstrate impact analysis, gap analysis and problem troubleshooting

skills

• Well-versed with UML, Use-Cases, Data Modeling.
• Well-versed with Agile Methodology.
• Ability to effectively articulate ideas, solutions relevant to business and technology.
• Ability to adapt and learn quickly and execute seamlessly.
• Ability to status report, monitor progress and quality effectively, remain detail oriented at the same time understand the

big-picture.

• Self-motivated.
• Ability to negotiate and manage expectations across the board.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

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Requisition code: 313803