Splunk SRE Admin

5 hours ago

Bengaluru, Karnataka, India Capgemini Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role & responsibilities :

L2 Splunk Admin - RTM, are responsible for collaborating and working with Airbus

internal and external organizations to provide operational technical support to business and application

teams. He or she should be able to drive the optimization, reliability, efficiency and availability of the RTM

infrastructure in place with all assets, solutions and capabilities while working in a self-sufficient

multi-disciplinary team environment and responsible for ITIL based support processes that include

incident, change & Problem management tracking and support.

Key Deliverables:

Success will be measured in a variety of areas, including but not limited to:

Deliver business value as per expected by the business owner

Give a transparent information during the AGILE rituals (Remaining to do and issues

encountered) and request help for support

Consistently ensure the on-time delivery and quality (first-time-right) of the sprints

Bring innovative cost effective solutions

Achieve customer satisfaction

Key Responsibilities :

Take ownership and be available 24 X 7 in case of crisis management

Perform trend analysis on the daily, weekly and monthly KPI reports to identify the potential risks

and issues and guide the L1/L2 team to drive them under continuous improvement plans.

Review the Business specific KPI dashboards and suggest value based improvements

Review the Incident, problem and change report and Guide L2 and L1 teams for closures within

the SLA / OLA.

Perform the RCA and drive the actions identified for permanent resolution of the issues.

Training actions report including delivery of training materials created

Review the Knowledge articles and suggest improvement and updates periodically

Perform periodic audits and participates in the system improvement audits and contribute to the

continuous improvement strategy

Collaborate and contribute to the sprint review/ Planning

Escalation & complaint management on Incident/request & Crisis management

Collaborate with the product owner and leadership for driving the future innovation

Automate, stabilize and sustain the recurring tasks to drive the overall efficiency in the RTM run

operations

Knowledge & Skills:

Science graduate with 5+ years of experience in Infrastructure monitoring with SPLUNK

administration and integrations with multiple teams in matrix organization.

Must Know (expert Level)

Strong Sense of ownership of technical issues and proven capabilities in driving the

complex issues to closure

SPLUNK Infrastructure, deployment, integration and administration with certifications

Certified Redhat Linux administrator & strong understanding of the Windows OS

Amazon : AWS EC2, S3, Route53

Expert in Scripting : Shell / Python

Strong Understanding of Network DHCP / DNS / SSL

DevOps : Git / Ansible / Jenkins

JIRA/Confluence

Authent. SAML/Oauth

ITIL Methods for Incidents/Changes/Problem/Escalation

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