Associate, Client Partnerships

2 days ago

Technopark Thiruvananthapuram Kerala, India Zyxware Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Overview:

The Associate, Client Partnerships will play a key role in developing and managing relationships with clients, guiding them on their digital transformation journey and delivering revenue growth from client accounts. A foundational requirement of the candidate in this role will be a keen interest in information technology and its adoption in organisations. Apart from this, the role requires a strong client orientation, the ability to build and nurture stakeholder relationships, and collaboration with internal teams to ensure high-quality service delivery and business outcomes. This position reports directly to the Chief Executive Officer (CEO). The selected candidate is expected to work from our office in Technopark, Trivandrum, Kerala.

Key Responsibilities:

  • Client Partnering through guidance

  • Map client accounts and identify key stakeholders that may be involved in a digital transformation initiative.

  • Build and maintain strong relationships with client stakeholders, ensuring regular engagement.
  • Assess the digital maturity of the client and align with the key stakeholders of the client on a high level road map for their digital experience transformation journey.
  • Understand client plans, decision-making criteria, and identify potential areas where Zyxware can provide support.

  • Prepare and maintain consultancy maps and power maps for key accounts and conduct frequent check-ins with clients and delivery team at Zyxware on progress in the transformation journey.

  • Account Planning & Growth

  • Develop an annual profit and loss plan for client engagements aligned with client strategy and budgets and obtain approval from Engagement Manager at Zyxware.

  • Review progress quarterly with clients, track actuals versus plan, and prepare reports for the Engagement Manager (EM)/ Project Manager (PM).
  • Collaborate with the EM/PM to identify and pursue account growth opportunities.
  • Work with EM/PM to design commercial proposals, negotiate terms, and close deals that meet revenue and profitability goals.

  • Plan and execute contract renewals in a timely manner, incorporating lessons learned from past engagements.

  • Operations & Customer Satisfaction

  • Conduct weekly client calls to capture feedback, identify concerns, and publish minutes of meetings to both teams.

  • Act as the first point of escalation for client concerns, ensuring timely resolution and reporting to EM, HR, and CEO.
  • Support quality assurance efforts by contributing to the collection of client satisfaction (CSAT) scores.

  • Demonstrate strong problem-solving, negotiation, and presentation skills to address client needs effectively.

  • Team Collaboration

  • Work closely with internal teams (sales, digital consultancy, QA, technical teams) to deliver value to clients.

  • Ensure client needs and goals are prioritized in all service delivery efforts.

  • Invoice & Billing Management

  • Track invoices (to be raised, raised, paid, overdue) and maintain an updated billing dashboard.

  • Follow up with clients to ensure timely collections within the credit period.

  • Provide regular visibility of billing status to the Engagement Manager/Project Manager.

  • Information Systems & Reporting

  • Maintain accurate and reliable decision-support information systems for risk management and forward planning.

  • Prepare and circulate meaningful account updates and newsletters for client stakeholders.

Qualifications:

  • Education

  • MBA/PGDM in Marketing / Systems / Finance. Academic performance is an important criteria for selection into the role.

  • Bachelor's degree to be in B.Tech / B.E in Computer Science, Software Engineering or a related field.

  • Client Service Associate

    5 days ago

    Thiruvananthapuram, Kerala, India Core Institute of Technology, Thiruvananthapuram Full time

    A Client Service Associate (CSA) in a marketing company plays a crucial role in building and maintaining positive relationships with clients. They act as the primary point of contact, ensuring the client's needs are met and their satisfaction is prioritized throughout the marketing campaign. **Client Communication and Relationship Management**: **Marketing...

  • Inside Sales Associate

    5 days ago

    Technopark, Thiruvananthapuram, Kerala, India HybCloud Technologies Pvt. Ltd. (Cloud Control) Full time

    **About Us**: **Cloud Control** is a platform engineering company specializing in **DevOps**, **Release Management**, **SRE**, **Cloud Migration**, **Modernization**, and **Management**. Our clients include leading organizations in **Banking**, **Insurance**, **Healthcare**, **Software**, and **AI** sectors. We empower businesses with robust and scalable...

  • Client Associate

    2 weeks ago

    Thiruvananthapuram, India Echo Wealth Private Limited Full time

    A client Associate taking the ownership of client relationship deepening the wallet share, ensuring the over financial wellbeing of the assigned client. The key job responsibilities include: Managing the client relations. Financial Plan presentation for the assigned clients and handholding them to understand their financial situation and helping them to...

  • Head of Electrical Division

    1 week ago

    Technopark, Thiruvananthapuram, Kerala, India Noster Associates Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Description: Head of Electrical DivisionCompany: Noster AssociatesPosition: Executive/Senior Management Reports to MDCompany Overview:Noster Associates is a leading interior and fit out firm who also provide Mechanical, Electrical, and Plumbing (MEP) engineering design and consultancy services. We are committed to delivering innovative, sustainable, and...

  • Client Relationship Associate

    21 hours ago

    Kochi, Kerala, India Pips Technology LLP Full time

    Client Relationship Executive # Location Dubai # **Role Overview**: As a Client Relationship Executive, you will be the primary point of contact for our clients, ensuring their needs are met and their expectations exceeded. You'll collaborate closely with our internal teams to deliver innovative digital marketing solutions tailored to each client's goals....

  • Marketing Executive

    5 days ago

    Thiruvananthapuram, Kerala, India Netcom Computers Pvt Ltd Full time

    **Responsibilities**: - This role involves marketing responsibilities that require visiting client locations. - Responsible for converting all inquiries into business opportunities. - Proficiency in industry trends and best practices is preferred. - Identify and establish partnerships with educational associations, influencers to enhance the reach and...

  • HR & Partnerships Executive

    2 days ago

    Thiruvananthapuram, Kerala, India Knowlegy International Full time ₹ 1,50,000 - ₹ 20,00,000 per year

    About the RoleWe are hiring a dynamic HR & Partnerships Executive who can manage both recruitment and client outreach. You'll be responsible for identifying quality candidates as well as building hiring partnerships with companies across sectors.This is an on-site role at our TVM office — ideal for someone who's proactive, target-driven, and wants real...

  • Business Development Associate

    2 weeks ago

    Thycaud, Thiruvananthapuram, Kerala, India Cyber Bee Academy Full time ₹ 1,32,000 - ₹ 1,56,000 per year

    About UsCyber Bee Academy is dedicated to building the next generation of cybersecurity professionals through training, mentorship, and hands-on learning. We are seeking a motivated Business Development Associate to join our growing team and help expand our outreach, enrollments, and partnerships.Role OverviewThe Business Development Associate will be...

  • Associate Iii

    2 weeks ago

    Thiruvananthapuram, Kerala, India UST Global Full time

    3 - 5 Years - 1 Opening - Trivandrum **Role description**: Role Proficiency: A Voice Associate Able to independently take customer support calls effectively and efficiently ;follow the SOPs to complete the process and endeavour to resolve the issue handle some escalated issues or escalate to a more knowledgeable person to resolve in alignment with SLAs and...

  • Strategic Implementation Associate

    7 days ago

    Technopark, Thiruvananthapuram, Kerala, India SMARTHMS & Solutions Pvt Ltd Full time

    We are looking for a smart, high-potential fresher to join our Implementation Team. You will learn our healthcare ERP product, understand hospital workflows, and assist in onboarding and training new implementation engineers under the guidance of senior team members. This is an excellent opportunity to build a career in healthcare technology delivery. **Key...