Building Manager/ Property Manager

• Building client relationship, understanding & identifying client needs.
• Implementation of defined CRM process, scheduling meeting, keeping a track

of action points & closure of the same

• Handling Move in and Move Outs- the manager is responsible for inspecting

the unit, checking for damages. Responsible for Asset verification, repairing

damages if any.

• Will be responsible for service delivery to all the clients as per requirement.

Ensure smooth running of all services in the premises.

• Efficient governance of assign operational budget & keeping the expenses

under tolerance

• Shall manage the entire building operations in co-ordination with outsourced

team

• Synching with cluster SME for any kind of guidance, troubleshooting & clarity

on governance checks

• Ensure service delivery by outsourced team as per SLAs. Making sure that SLA,

MIS & MMR are scheduled as per defined frequency

• Short falls in service identified by SMEs, documenting the same and

highlighting to outsourced team manager with corrective actions to ensure

non repeat of the short falls.

• To focus on using best business practice to improve efficiency, by reducing

operating costs while increasing productivity.

• Shall be responsible for strategic planning and day-to-day operations,

particularly in relation to buildings and premises.

• Shall be responsible for all statutory and legal compliances for all his buildings.
• Planning for future development in line with strategic business objectives;

managing and leading change to ensure minimum disruption to core activities.

• Shall be responsible for planning and getting implemented all preventive

maintenance activities through outsourced team, with least disruption to

business and client service.

• Shall be responsible for planning end of life replacement of equipments in

consultation with Technical SME.

• Keep track of completion of all helpdesk service requests from clients all

complaints to be closed with corrective actions to prevent recurrence of the

client complaint.

• Review /suggest / approve plans and procedures for handling complaints or

requests from building Clients or occupants

• Assist Clients, prospective Clients, and the building owners in space planning

and estimating costs while maintaining established building standardsRole & responsibilities.

Assist team with accounts receivable including late fees, CAM collection

/reconciliations,(ensure optimal cash flow by setting a date to collect rent

each month and strictly enforcing late fees) defaults, and disputes

• Review / approve monthly utility billings to Clients and ensure timely

collection of the same.

• Responsible for the physical management of the property, including regular

maintenance and emergency repairs. May include/engage contractors to get

the job done.

• Regularly inspect Client spaces, public, mechanical, and ground areas to

ensure property maintenance and cleanliness.

• Responsible for operation of M&E Services (Power, Water, AC, Lifts, FPS, STP),

cleaning, Waste Management, Pest control, Gardening, Physical Security,

Traffic & parking management, Food Court Management, AMC management

• Shall be responsible for attending to all emergency breakdowns in his

buildings, as per contingency plans.

• Shall lead the response to any emergency in co-ordination with the

outsourced team as per the Emergency Response Plan, during normal duty

hours.

• Will be responsible for all safety and security compliance in the building.
• Shall prepare annual CAM budget and mange expenses as per the budget.

Monthly review of the budget.

• Provide technical assistance and advice on building operations systems

including HVAC, electrical, energy management, plumbing, roofs, fire safety,

environmental issues, security, and controls

• Ensure to keep thorough records regarding the property. This should include

all income and expenses; list of all inspections, signed leases, maintenance

requests, any complaints, records of repairs, costs of repairs, maintenance

costs, record of rent collection and insurance costs.

• Shall ensure all processes are followed in compliance of Quality management

system and OH&S management system processes.

• Shall ensure staff working in the building are regularly trained on Standard

operating procedures, HIRA and permit to work. Shall insist on Annual training

plan for all outsourced staff.

• Ensuring adequate supervision is available for processes in the building.
• Shall ensure risk assessment is conducted of all activities in consultation with

on ground staff and adequate control measures are planned and implemented

on site.

• Getting internal audit done through the outsourced vendors audit team.

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