Area Manager

Job Purpose

"This position is open with Bajaj finance limited"

Plan, organize and control collections for PLCS Tier II Growth markets for Bucket 0 and Bucket 1 through efficient portfolio management and cost management; Develop forecasts for manpower and collections resolution planning

Duties and Responsibilities

PRINCIPAL ACCOUNTABILITIES

(Accountabilities associated with the job)

1.

- Collection planning.
- " Monthly, six monthly and annual planning
- Analyze the AOP targets and determine aspirational targets; Spread the target across the calendar months to gradually increase resolution as per the location wise nuances
- Cascade the AOP and aspirational targets across the ZMs and RCM
- Review performance (POS resolution and POS flow) both region and location wise to identify poor performing areas and provide course correction inputs to improve collection efficiency

2.
- Forecasting Manpower
- Prepare manpower planning forecasts for collections based on business volumes, location requirements, etc.
- Engage with PLCS sales team and risk team to understand plans for new locations, sales contests and business volumes
- Determine impact of business volumes on delinquency and incorporate into manpower planning forecasts

3.
- Portfolio management
- Analyze the Account Receivables (AR) to understand percentage of FEMI bounce and conduct trend analysis of average percentage movements to evaluate the portfolio
- Identify gaps and determine areas of process lapse impacting higher percentage of FEMI; Highlight to Risk team for potential changes to the defined processes
- Review the loss number to ensure adherence to budget target and AOP; Identify areas of deviations and guide team to determine principle outstanding (POS) resolution and in turn the count level resolution to ensure minimal variance

4.
- Cost management
- Monitor the collections cost such as per receipt costing, penalty collections, etc.
- ; in case of deviations closely review higher payout and impact on collections
- Review the collections agency metrics such as payout, penalty collections, penalty penetration, etc.
- to ensure alignment with company objectives
- Determine markets with opportunities to introduce and drive touch free collections (lower cost) through tele-calling
- Negotiate and finalize vendors providing tele-calling capability to drive the touch free collections
- Monitor penalty collection percentage, penalty penetration, etc.
- and drive penalty collections to contain the collections costs by better leveraging tele-calling efforts for collecting bounce charges, improve penalty penetrations, etc.
- Identify opportunities for introducing and deepening penetration of digital channel as waiver for online payment, charges for physical payment pick up, etc.

5.
- Vendor management
- Engage with the Hub Con (Regional level) and Telecalling (Pan India) vendors to develop relations and enhance alignment with company expectations
- Review the monthly allocation for vendors, day wise resolution for early resolution and referrals for non-contactable to field teams
- Conduct discussions with vendor representatives on payout and review performance
- Visit collection agencies (small vendors, direct collection agencies, etc.
- ) to discuss process lapse and gain|6.
- Team development
- Implement reward and recognition mechanisms to motivate and engage the team to meet the objectives
- Participate in recruitment process to identify the right talent at various positions within the team
- Establish individual performance expectations and regularly review individual performance of the team
- Identify development opportunities for team members to enhance their functional knowledge

7.
- Team development
- Implement reward and recognition mechanisms to motivate and engage the team to meet the objectives
- Participate in recruitment process to identify the right talent at various positions within the team
- Establish individual performance expectations and regularly review individual performance of the team

4.
- Identify development opportunities for team members to enhance their functional knowledge

Required Qualifications and Experience

SKILLS AND KNOWLEDGE

(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)

Educational Qualifications

a).

- Qualifications
- Post- graduation

b).
- Work Experience
- More than 10 years of experience
- Strong experience and practical knowledge of Collections (including tele-calling and field collection)