SIAM IT Service Manager

6 days ago

Chennai, Tamil Nadu, India Tata Consultancy Services Full time

Role : SIAM IT Service Manager

Required Technical Skill Set: Knowledge of implementing or working under the ITIL V3 framework as part of the Service Operation stage of the lifecycle

Experience Range:10-15 yrs

Location : Pune, Chennai

Desired Competencies (Technical/Behavioral Competency)

  • Significant knowledge and skills in the following areas: ITIL-based service management Experience of working within and across ITIL v3 framework and service value chain, including but not limited to: - Incident Management (including Major Incident Management), Problem Management Knowledge Management, Service Request Management, Service Level Management Change Management Data, Asset & Configuration Management, Continual Service Improvement (CSI).

  • Significant knowledge and skills in the following area: leading and managing staff to deliver organizational goals and objectives. Managing contracted suppliers against a KPI and service management/improvement framework. Managing Service Reviews and approval of supplier-delivered reports.

  • Significant knowledge and skills in the following area: Delivery of internal Service Management Reports. Multi-tasking, working across multiple projects, analyzing opportunities, defining successful approaches, and proactively solving problems.

  • Experience of ongoing continuous Professional Development. engaging and building relationships with a range of internal stakeholders and suppliers, working collaboratively to support the delivery of business outcomes.

  • Knowledge and experience of Agile / Lean / Six Sigma methodologies and their application

  • ITIL and Agile certified

Role Responsibilities

  • Managing the Technology SIAM engagement for one or more of customers and vendors
  • Supporting the Head of Technology SIAM to facilitate a more holistic approach to service management delivery by ITIL V4 practices within the service value chain
  • Setting the organization's policy and ensuring process adherence for service management and governance
  • Working under the direction and within a clear framework of accountability, you will exercise some personal responsibility and autonomy to plan the teams' workloads to meet objectives and delivery timeframes
  • Participating in internal and external activities in line with your specialism to keep your skills up to date.
  • With a clear ability to rationalize complex technical information, you will transform this information, making it understandable for others to digest and work with
  • Engaging with stakeholders, you will facilitate and foster collaborative approaches, prioritize requirements, and optimize resource utilization
  • Demonstrating a creative and innovative approach and advising on standards, methods, tools and applications so that the optimum approaches, standards, and solutions are delivered to meet organizational objectives

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