Business Logic Developer II

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Global Servicing Capabilities organization leads the global standardization, development and maintenance of highly complex natured Business rules Team, supporting the Global Servicing Organization at American Express. 

Searching for a Developer to join our organization, to add value to existing capabilities built on a PEGA Application handling Dispute and Fraud cases.

Job Responsibilities:

• will be responsible to build, test, implement, monitor and document the business configurable aspects of PEGA applications captured in form of user stories in Rally
• will be responsible to analyze user requests to assess feasibility and effort to meet customer needs through participating in discussions around project requirements
• Will prepare the appropriate documentation of process/system flow involved in the Business rules according to user requirements.
• Will convert project specifications into Business Rules driven logic in Pega.
• Will assist to solve/debug problems as reported from Live/Test regions , recreating steps taken by user to locate source of problems and reconfigure business rules.
• Will be responsible to provide technical assistance to users and stakeholders and oversee installation of Business Rules in Live and multiple lower environments.

 Minimum Qualifications:

• Bachelors or Master's Degree in Computer Science, Information Systems or other related field (or equivalent professional work experience)
• Should have work experience of 4-5 years with minimum relevant PEGA experience of 3-4 years
• PEGA CSA certification is a must, CSSA certification preferred
• Strong Expertise in design, development of Declarative/Decisioning configurable constructs in PEGA.
• Knowledge of different OOTB frameworks and architecture facilitated by Pega e.g. SmartDisputes, CRM, FCM and understanding of new features within Pega Infinity platform
• Expertise in the areas linked with Disputes/Complaints/Fraud case handling and processing with exposure to Chargeback/Payment processing
• Good grasp of various iterative methodologies: Agile, Scrum with working knowledge of relevant tools e.g. Rally/JIRA/Confluence
• Experience with MS Office Suite (Intermediate knowledge to work with Spreadsheets, excel macros) and Process flow designer/ Visio/Mural/Figma

Preferred Qualifications:

• Working knowledge of responsible and effective usage of different automation tools for deployment (Jenkins/CICD)  and AI assistants (Microsoft Copilot/ChatGPT)
• Basic knowledge of  Scripts debug, SOAP UI, Developer Tools, GCP to be able to debug/fix issues over cross platform intake
• Working knowledge of SQL to support Production defects analysis through data warehouse or DB query
• Ability to set priorities and multi-task in a fast-paced environment

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.