Senior Manager

2 weeks ago

Mumbai, Maharashtra, India ACME SERVICES PRIVATE LIMITED Full time ₹ 9,00,000 - ₹ 12,00,000 per year
  1. Client Management and Relationship Building:

o Build and nurture strong relationships with corporate clients and partners involved in loyalty programs.

o Act as the key point of contact for existing and potential clients, understanding their needs, and offering tailored loyalty solutions.

o Conduct regular client meetings and presentations to discuss performance, feedback, and upcoming initiatives.

o Ensure high levels of client satisfaction by delivering exceptional customer service and problem resolution.

  1. Revenue Growth:

    o Drive revenue growth by identifying opportunities to upsell and cross-sell within existing corporate accounts.

    o Develop and execute strategies to acquire new B2B and B2B2C clients and expand loyalty program offerings.

    o Meet and exceed monthly, quarterly, and annual revenue targets while maintaining profitability goals.

    o Monitor sales pipelines, forecast revenue, and report on financial performance regularly.

  2. Loyalty Program Design and Product Curation:

    o Collaborate with internal teams to curate product offerings aligned with corporate clients' preferences and program goals.

    o Develop customized loyalty program solutions that resonate with the target audience, keeping in mind market trends and customer needs.

    o Ensure a compelling and diverse portfolio of products and rewards for loyalty program participants.

  3. Operational Coordination and Process Optimization:

    o Work closely with central teams, including procurement, operations, deliveries, and customer care, to ensure smooth execution of loyalty programs.

    o Oversee the end-to-end delivery process, ensuring timely and accurate fulfillment of orders to loyalty program members.

    o Identify and implement process improvements to streamline operations, reduce delays, and enhance overall efficiency.

  4. Collaboration with Procurement and Vendor Teams:

    o Liaise with the procurement team to ensure timely availability of products for loyalty program fulfillment.

    o Establish and maintain relationships with external vendors and partners to negotiate favorable terms and manage supply chain dynamics.

  5. Stakeholder Management:

    o Coordinate with internal stakeholders such as marketing, technology, and finance to align on program objectives and deliverables.

    o Collaborate with the marketing team to create targeted campaigns to promote loyalty programs to corporate clients.

    o Work with the finance team to monitor budgets, billing, and profitability metrics.

  6. Program Performance Tracking and Reporting:

    o Monitor the performance of loyalty programs by analyzing key metrics such as client engagement, program effectiveness, and redemption rates.

    o Prepare regular performance reports and provide insights to improve program offerings and drive higher engagement.

    o Use data-driven insights to make recommendations on enhancing program value for clients and partners.

  7. Compliance and Contract Management:

    o Ensure all client agreements and contracts are in compliance with company policies and legal guidelines.

    o Manage contract renewals, negotiations, and ensure timely invoicing and payments.

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