Expert Network Infrastructure Specialist
1 week ago
System Support Engineer Role Overview
- The ideal candidate will possess strong troubleshooting skills, particularly in desktop and server environments.
Key Responsibilities:
- Monitoring infrastructure remotely to ensure optimal performance.
- Ensuring assigned infrastructure is properly configured, installed, tested, and operational at client sites.
- Investigating first-line support calls to identify and resolve issues efficiently.
- Escalating complex problems to third-party vendors as necessary.
- Verifying and troubleshooting switches with VLANs and interswitch communications.
- Conducting L1-level troubleshooting for WAN, LAN, and Wi-Fi-related issues.
- Creating daily, weekly, and monthly reports based on established network standards.
- Providing 24/7 support, including rotational shifts, and being prepared to work on incident, service request, and change management tasks.
Qualifications:
- A Bachelor's Degree in Engineering or a related field, coupled with 2-3 years of experience.
- Strong consulting and communication skills are essential for success in this role.
- Cisco CCNA or CCNP certification is highly desirable but not mandatory.
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