VP, Talent Acquisition

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride sharing, HiTech, FinTech, and HealthTech. As of March 31, 2022, TaskUs had approximately 45,800 employees across twenty-three locations in 12 countries, including the United States, the Philippines, and India.

It started with one ridiculously good idea - Create a different breed of BPO We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world – that's what it takes to get there. If that's something you want to be a part of, apply today 

What can you expect in a VP, Talent Acquisition & Delivery role with TaskUs:

As a Vice President of Talent Acquisition & Delivery, you will lead the NAM and LATAM High Volume (Contact Center) Recruitment team. Imagine yourself going to work with one thing on your mind: building out a world-class recruiting organization and fueling TaskUs rapid growth. Your internal stakeholders are your clients, partnering with them on their Recruitment strategies. Your role was designed to be an integral member of the Operations leadership team for TaskUs.

Responsibilities:

• Drive a successful BPO recruitment cycle and support the Customer Service roles for all contact centers in the US and LATAM.

• Provide vision, leadership, planning and management for the volume sourcing and recruiting teams.

• Partner and develop key relationships with internal stakeholders / business leaders to identify opportunities for end to end virtualization of effective global recruitment strategies and successfully implement innovation with a significant focus on industry innovation trends.

• Provide thought leadership on artificial intelligence inside the recruiting experience to promote consistent, scalable and compliant operating practices.

• Develop a clear vision for recruitment transformation, build transformation change capabilities and lead significant projects through to implementation.

• Create and drive powerful sourcing innovation strategies to proactively reach new and diverse talent, including employer branding and social media strategies.

• Help design an unforgettable candidate experience through optimization of people, platforms and process.

• Define business specifications with the internal user community for global deployment of technology and processes.

• Manage all aspects of internal deployment projects for all recruiting functions including; sourcing, screening, selection and onboarding.

• Work closely with the leadership team on needs assessments and workforce planning.

• Implement proactive branding strategies to elevate TaskUs reputation in the marketplace.

• Drive strong talent pipelines by utilizing effective sourcing strategies to attract high-caliber candidates through social media, labor markets and industry-relevant communities.

• Set strategic and operational direction to support organization goals and expansions.

• Track relevant recruiting metrics and provide analytics for performance management and decision-making.

Qualifications / Requirements:
 

Required Skills:

• 5+ years of experience as Head of Talent Acquisition / Recruitment in high volume (Contact Center) or a similar senior role in the Outsourcing or Contact Center industry.

• Experience with international high volume hiring within the US and LATAM (Mexico & Colombia). 

• Experience in designing, building, and leading quality, talent acquisition functions in a high-volume recruiting environment. 

• Expertise in people management, employee development/coaching, expert knowledge managing and creating recruitment processes and workflow, and applicable data reporting. 

• A passion for metrics and analyzing the pipeline, excellent interpersonal, oral, and written communication skills, and high emotional intelligence and self-awareness. 

• Strong business acumen, the ability to drive change initiatives, strong analytical and negotiation skills, excellent process orientation. 

• Extensive experience in fully utilizing an Automated Tracking System (ATS). 

• Excellent interpersonal skills and customer focus with the ability to positively interact at all levels of the organization including the executive team, hiring managers, HR managers, and vendors.  

Preferred Skills:

• Experience in the Healthcare, Telecomm, or Travel Industry, preferred. 

• Someone with hyper-growth company experience is highly preferred. 

• Open to travel up to 20% of the time. 

Work Location/ Travel:

• Remote - United States, Colombia, or Tijuana, Mexico

• Travel up to 20%
   

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business.TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodation in any part of the hiring process, please let us know.

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL