ServiceNow Platform Engineer

5 hours ago

Pune, Maharashtra, India SAS Research and Development (SAS R&D) Full time

We are seeking a highly skilled ServiceNow Platform DevSecOps Engineer to join our team. This role combines platform administration, development, and security-focused operations. The ideal candidate will have deep experience in platform upgrades, system monitoring, and ServiceNow development, with a strong understanding of platform security and operational best practices.

Responsibilities:

  • Execute platform upgrades, patching, and post-upgrade validations
  • Monitor instance health and performance; proactively address performance and stability issues
  • Manage instance cloning activities, including preserve rule configuration and post-clone checks
  • Install, configure, and support MID Servers, covering both infrastructure and agent-level functionality
  • Develop and maintain custom applications, flows, business rules, UI policies, script includes, and other platform components using JavaScript and Glide APIs
  • Support integrations via REST, SOAP, and MID Server orchestration with a focus on secure implementation
  • Manage credential-related configurations and authentication integrations using Azure AD and LDAP
  • Implement and enforce ServiceNow security best practices across the platform
  • Coordinate with networking and security teams to validate firewall rules, proxies, DNS, and certificates required for MID Server and platform operations
  • Contribute to CI/CD efforts through code deployment, automated testing, and change management
  • Maintain detailed documentation for platform configurations, system architecture, and standard procedures

Requirements:

  • At least 3 years of development experience on the ServiceNow platform
  • Advanced scripting skills with strong knowledge of JavaScript, Glide APIs, and ServiceNow development patterns
  • Solid experience with platform administration tasks including upgrades, cloning, and performance optimization
  • Expert-level understanding of MID Server setup, maintenance, and troubleshooting
  • Familiarity with secure authentication systems such as Azure AD and LDAP
  • Understanding of network concepts (firewalls, proxies, DNS, certificates) relevant to platform and MID Server operations
  • Exposure to Agile or DevSecOps methodologies, including CI/CD pipelines
  • Strong problem-solving and communication skills

Preferred Qualifications:

  • ServiceNow Certified System Administrator (CSA) strongly preferred
  • Additional certifications such as Certified Application Developer, Discovery, or IntegrationHub a plus
  • Experience working with ITSM and ITOM modules in enterprise environments

Additional Requirement:

  • Must be able to work during EMEA business hours (3 PM 11 PM) to support distributed global teams and platform operations.

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