Reservation Manager Hotels
2 days ago
Job Summary:
Safiya Holidays is seeking an experienced Reservation Manager to lead our Travel reservations team and ensure exceptional guest experiences. The ideal candidate will have a strong background in hotel reservations, excellent communication skills, and a passion for delivering outstanding customer service.
Key Responsibilities:
Manage and oversee the reservations process, including processing and confirming hotel bookings, cancellations, and modifications
Ensure accurate and timely communication with clients, hotels, and other stakeholders
Meet or exceed revenue and sales targets
Analyze market trends, competitor rates, and hotel performance to optimize revenue management strategies
Develop and implement effective reservation strategies to maximize revenue
Manage and maintain the company's reservation system, ensuring accuracy and up-to-date information
Oversee the reservations team, providing coaching, training, and guidance as needed
Collaborate with other departments, such as Operations and Marketing, to ensure seamless client experiences
Handle client complaints and concerns, resolving issues promptly and professionally
Requirements:
Bachelor's degree in Hospitality, Business Administration, or related field
2+ years of experience in hotel reservations or related field
Excellent communication, interpersonal, and customer service skills
Proficient in hotel reservation systems
Ability to work in a fast-paced environment and adapt to changing priorities
Knowledge of industry trends, competitor analysis, and revenue management strategies
Preferred Qualifications:
- Certification in Hotel Management or related field
Please submit your resume and cover letter to
with following Salary Present / Expected and Notice
Job Types: Full-time, Permanent
Pay: ₹25, ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
Work Location: In person
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