Reservation Manager Hotels

1 day ago


Cochin, Kerala, India Safiya International Tours & Travels Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job Summary:

Safiya Holidays is seeking an experienced Reservation Manager to lead our Travel reservations team and ensure exceptional guest experiences. The ideal candidate will have a strong background in hotel reservations, excellent communication skills, and a passion for delivering outstanding customer service.

Key Responsibilities:

  • Manage and oversee the reservations process, including processing and confirming hotel bookings, cancellations, and modifications

  • Ensure accurate and timely communication with clients, hotels, and other stakeholders

  • Meet or exceed revenue and sales targets

  • Analyze market trends, competitor rates, and hotel performance to optimize revenue management strategies

  • Develop and implement effective reservation strategies to maximize revenue

  • Manage and maintain the company's reservation system, ensuring accuracy and up-to-date information

  • Oversee the reservations team, providing coaching, training, and guidance as needed

  • Collaborate with other departments, such as Operations and Marketing, to ensure seamless client experiences

  • Handle client complaints and concerns, resolving issues promptly and professionally

Requirements:

  • Bachelor's degree in Hospitality, Business Administration, or related field

  • 2+ years of experience in hotel reservations or related field

  • Excellent communication, interpersonal, and customer service skills

  • Proficient in hotel reservation systems

  • Ability to work in a fast-paced environment and adapt to changing priorities

  • Knowledge of industry trends, competitor analysis, and revenue management strategies

Preferred Qualifications:

  • Certification in Hotel Management or related field

Please submit your resume and cover letter to

with following Salary Present / Expected and Notice

Job Types: Full-time, Permanent

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided

Work Location: In person



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