Operations Manager

3 days ago

Bengaluru, Karnataka, India Infosys Full time ₹ 8,00,000 - ₹ 24,00,000 per year

Key Responsibilities:Order Managementleadership Team Management Lead and manage a group of 6 to 8 Team Leaders and oversee a team of 75 to 100 specialists and SMEsEnsure alignment with organizational goals and drive consistent team performanceOperational Oversight Take full ownership of end to end order lifecycle management deal progression including order processing customer query resolution invoicing escalations and critical order processesStrategic Planning Execution Develop and implement strategies to enhance the O2C process optimize team structures and ensure alignment with business objectivesTeam Leadership Development Mentor and coach Team Leaders ensuring they are effectively managing their respective teams and fostering an environment of continuous learning and improvementEscalation Management Oversee and resolve escalated issues with a focus on minimizing operational disruptions and improving customer satisfactionStakeholder Engagement Collaborate with senior stakeholders from cross functional teams including sales finance logistics and IT to ensure seamless integration and alignment on order fulfillment and strategic initiativesContinuous Improvement Innovation Drive continuous process improvements implement best practices and leverage technology to enhance efficiency and reduce errors within the order management and O2C processesQuality Compliance Ensure all teams adhere to quality standards regulatory compliance and operational policiesRegularly review and audit processes to maintain high levels of accuracy and qualityPerformance Monitoring Develop and track performance metrics for Team Leaders and their teams ensuring they meet or exceed KPIs related to order accuracy timeliness and customer satisfactionSystem Proficiency Provide expert level knowledge and guidance on ERP CRM systems ensuring teams utilize these tools effectively to manage order processesResource Capacity Management Ensure optimal resource allocation and workforce planning to manage workloads efficiently across shifts and geographies in a 24 7 environmentPreferred Skills:S&F->SUPPLY CHAIN PLANNING ( Vendor Management); INVENTORY PLANNING; INSIDE SALES; MDM

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