voice process

1 week ago

Mohali, Punjab, India Rojgar group Full time ₹ 18,000 - ₹ 30,000 per year

Key Responsibilities:

  • Handle inbound/outbound calls professionally and provide accurate information to customers.
  • Understand customer needs and provide appropriate solutions or escalate complex issues.
  • Maintain call logs and update customer information in CRM.
  • Meet daily/weekly performance targets and quality standards.
  • Build rapport with customers and maintain a positive brand image.

Requirements:

  • Excellent communication skills (English / Hindi / regional languages).
  • Good listening and problem-solving skills.
  • Basic computer knowledge and typing speed.
  • Ready to work in rotational shifts / night shifts (as per process requirement).
  • Experience in customer support / call center / BPO preferred but not mandatory (freshers welcome).

Educational Qualification:

  • Minimum 12th Pass / Graduate in any discipline.

Perks & Benefits:

  • Attractive incentives & performance bonuses.
  • Paid training and growth opportunities.
  • Friendly and supportive work environment.

Job Types: Full-time, Permanent, Fresher

Pay: ₹18, ₹25,000.00 per month

Work Location: In person

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