Customer Success Director

Job Description

Customer Success Director Product Management/User Experience

Warsaw, Mazowieckie (Req. #6578)

Description

Xperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world. Powering billions of consumer electronics, connected cars and digital content titles, we make entertainment more immersive, driving more intelligent and every interaction seamlessly personalized through our renowned consumer brands: DTS, HD Radio and TiVo.

Xperi (NYSE: XPER) is a publicly traded technology company headquartered in San Jose, CA with over 2,000 employees across North America, Europe and Asia. Come join a thriving team where you can play an integral role in shaping the future of entertainment technology.

Come join a thriving team where you can play an integral role in shaping the future of entertainment technology.

About the role:

Within our Smart TV Media Platform business unit, we are now looking for a Technical Customer Success Lead - Director. You will be based in the Warsaw area, Poland. Our business unit is a globally distributed organization with a true international spirit. At the same time, we have local offices with a first name atmosphere.

In the Customer Success department, our charter is to be the voice of the customer within our business and to work with our internal teams, Customers teams and Partners teams to drive programs with them to accelerate the global footprint of Powered by TiVo TVs.

As a Customer Success Lead - Director, you will lead and co-ordinate internal teams across Commercial, Marketing, Product Management, Engineering, Quality Assurance, Content Onboarding and Customer Support departments to deliver programs of work, working in concert with our external partners and customers.

What you will get to do:

Within the team, your key responsibilities are:

• Team Leadership to inspire, drive and co-ordinate technical and commercial teams to collaborate and deliver effectively and efficiently against agreed goals
• Program Delivery Build plans and execute on delivery timelines, managing risks and issues with internal and external stakeholders
• Collaborate and Communicate working effectively with all internal stakeholders (up to and including CxO level) and with our partners and customers (across all levels within their organizations). Building and developing relationships and delivering on commitments are key attributes to this role, and pivotal to the success of the Customer Delivery Team

Who we are looking for:

• Program delivery experience in a customer-facing environment
• Business and commercial acumen to understand the needs of our customer and to champion their cause within our organisation
• At least eight years of equivalent industry experience within a software development and delivery organization.
• Solid experience in the software delivery lifecycle
• Practical knowledge and understanding of project management methodologies
• First class communication skills
• First class problem-solving skills to identify issues and work collaboratively with teams to identify and action winning solutions
• Understanding of business requirements and technical concepts and be able to discuss these with both technical and non-technical people
• Ability to work collaboratively to build plans and communicate the logical sequencing of tasks and actions to deliver on these plans
• Ability to co-ordinate and track progress and communicate effectively and motivate teams to solve problems and issues as they arise
• Fluent Polish and English (C1 level), both written and spoken

Education and continuous learning

• Bachelors degree in a relevant field (or equivalent work experience)
• Curiosity and a passion for learning new things.

Nice to have:

• Past or current industry experience related to the role
• Experience with line management

Life @ Xperi:

At Xperi, we value People, Customers, Performance and Innovation. We are dedicated to creating a workplace where all employees have a voice and sense of belonging, feel safe and valued, and are acknowledged for how their unique differences contribute to organizational culture and business outcomes.

Our employees and their families are important to us, and our comprehensive pay, stock and benefits programs reflect that. Xperi supports personal well-being, builds financial security and enables employees to share in our collective success.

Rewards include:

• Competitive compensation (salary, equity and bonuses) and comprehensive benefits designed to foster work-life balance, care for your health, protect your finances and help you save and invest for the future.
• Generous paid time away from work, including flexible time off, holidays and sick time, health and wellness initiatives, and a charitable match program to help you give back to your community.
• Great perks, which vary by location and can be site-specific: employee discounts, transportation reimbursements, subsidized cafes and fitness facilities.
• A flexible, hybrid work environment combining the best of in-office collaboration and community-building along with the benefits of working from home.

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