AO&CS Walk-In

NOTE: You will be assessed for one of the below roles.

ROLE 1: Officer(T) / Executive- AO&CS in the role of CBTU (Centralized baggage Tracing Unit)

Work location: Gurgaon- Corporate Head Office (WFO)

Role Overview:

• Tracing and recovering delayed or lost baggage.
• Communicating with passengers and airport teams on calls.
• Using systems like WorldTracer for baggage tracking.
• Managing compensation and service recovery processes

Shift: Rotational Shift- 5 days working (Any 2 days off in a week)

Fitment Criteria: Non-Tech Graduates with Excellent Communication Skills, Good understanding of Customer Services in Aviation.

ROLE 2- Executive/ Senior Executive- AOCS in the role of CCC (Centralized Coordination Cell)

Work location: Gurgaon- Corporate Head Office

Shift: Rotational Shift, 12-hour pattern including night shifts

Fitment Criteria: Non-Tech Graduates with Excellent Communication Skills. Customer Service/ Aviation Experience Preferred.

Role Overview:

• Passenger & Flight Coordination
  
  Manage misconnecting passengers, arrange alternate flights, and ensure minimal disruption through close coordination with OCC, MOD, and stations.
• Operational Planning & Reporting
  
  Oversee shift operations, staff allocation, and compile daily/weekly reports while maintaining on-time performance and resource optimization.
• Stakeholder Communication
  
  Liaise with stations, call center, and inter-department teams for smooth operations; conduct regular team meetings to enhance coordination.
• Administrative Oversight & Data Management
  
  Supervise coordination cell functions effectively and utilize Excel/data tools for accurate reporting and operational control.

Core Skills Required:

• Excellent Communication Skills (verbal and written)
• Active Listening and comprehension
• Customer Service Orientation
• Problem-Solving Abilities
• Multitasking and Time Management
• Prior experience in a BPO or customer support role (Optional)