Experience Design Senior Associate

JOB DESCRIPTION

Join us for an exciting opportunity to advance your experience design career and impact the future of travel at Chase.

As an Experience Design Senior Associate in Chase Travel, you will collaborate with cross-functional teams to create inclusive and accessible solutions for diverse users. You will leverage your expertise in experience design and knowledge of the travel and financial services industries to drive continuous improvement and strategic thinking.

Job responsibilities

• Align user needs with business goals to deliver elegant solutions across platforms
• Apply advanced information architecture and storyboarding to enhance navigation and satisfaction
• Conduct data-driven analyses to inform design decisions and strategies
• Collaborate with teams to incorporate inclusive design and accessibility guidelines
• Maintain and evolve scalable design systems for consistency and quality
• Operate with an iterative design mindset, incorporating feedback to improve user experience

Required qualifications, capabilities and skills

• Five years of UX/UI design experience focused on design systems for web or mobile
• Skilled in UI and component design including typography, grid systems, layout, design tokens, color, and visual identity
• Proficient in Figma and familiar with WCAG accessibility standards
• Strong attention to detail
• Experience collaborating with US-based product and design teams
• Knowledge of the Software Development Life Cycle
• Solid understanding of agile methodologies such as CI/CD and security

Preferred qualifications, capabilities and skills

• Familiarity with modern front-end technologies
• Exposure to cloud technologies
• Experience with Sketch and Adobe Creative Suite
• Strategic thinking and problem-solving in complex environments

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.