Operations Executive

21 hours ago

Kamla Nagar Agra Uttar Pradesh, India Ishan Ceramic (P) Ltd Full time ₹ 1,50,000 - ₹ 3,00,000 per year

Position- Operations Executive

Department- Sales & Operations

Location- Agra

Roles and Responsibilities of Operations Executive

1. Store Operations Management

  • Ensure smooth daily operations across one or multiple retail stores.
  • Monitor store cleanliness, layout, product display, and merchandising.
  • Ensure store opening and closing procedures are followed properly.
  • Oversee the product portfolio for each store.
  • Manage liaison for land acquisition processes.

2. Staff Coordination & Supervision

  • Assist in scheduling, supervising, and supporting store staff.
  • Monitor employee performance and productivity.
  • Provide training and ensure staff follow operational standards and customer service protocols.
  • Coordinate a review meeting with the team.

3. Customer Service Support

  • Address customer inquiries and resolve complaints efficiently.
  • Ensure high levels of customer satisfaction through excellent service standards.
  • Monitor feedback and suggest improvements in service delivery.

4. Inventory & Stock Management

  • Monitor stock levels and coordinate with the supply chain or warehouse for replenishment.
  • Ensure timely stock checks and conduct regular audits.
  • Prevent stock shortages, pilferage, and overstock situations.

5. Sales Monitoring & Reporting

  • Track daily, weekly, and monthly sales performance.
  • Identify trends and suggest actionable insights to improve performance.
  • Prepare and present operational and sales reports to management.

6. Process Implementation & Compliance

  • Ensure adherence to company policies, standard operating procedures (SOPs), and regulatory requirements.
  • Implement process improvements to enhance efficiency.
  • Ensure health, safety, and legal compliance within the store environment.

7. Coordination with Other Departments

  • Liaise with supply chain, HR, marketing, and finance departments.
  • Communicate operational needs and align goals across functions.

8. Technology and Systems Handling

  • Use POS (Point of Sale), inventory, and ERP systems efficiently.
  • Report technical issues and coordinate with IT support for resolutions.

9. Promotions & Visual Merchandising

  • Support execution of promotional campaigns and seasonal offers.
  • Ensure visual merchandising standards are met.

Key Skills Required:

  • Strong communication and people management skills.
  • Ability to handle multiple tasks and work under pressure.
  • Basic knowledge of retail operations systems (POS, ERP).
  • Customer-centric approach.
  • Problem-solving and decision-making skills.

Experience & Qualifications:

· Master's degree is required in supply chain management.

· Candidates have 1+ years of experience in relevant field.

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Work Location: In person

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