Account Operations Representative

Description
In This Role, Your Responsibilities Will Be:

• Leverage product expertise, account support plans, and offerings to develop a differentiated account treatment strategy. 
• Act as a trusted collaborative partner for both the Seller and assigned customers. 
• Establish relationships with key customer counterparts (procurement, account payable, buyer, and sales account representatives). 
• Manage customers' assets and entitlements. 
• Identify opportunities and address roadblocks to drive opportunity velocity and operational readiness. 
• Identify and surface opportunities for continuous improvement throughout the Sales cycle. 
• Partner with Sellers to streamline the business closing process. 
• Engage in mentorship and training initiatives to support peer onboarding and continuing education. 
• Recommend ad-hoc technical and operational solutions within the scope of CPQ and order fulfillment. 
• Define and deliver meaningful analytics based on customer care-about, evaluation criteria, and methodology. 
• Provide inputs into the quarterly business reviews and scorecard reviews. 
• Recommend purchasing and channel options. 
• Drive escalation and continuous improvement for nonstandard commercial terms and processes.  
• Key Accountabilities 
  1. Deliver operational readiness by accelerating billing. 
  2. Timely quote creation and delivery. 
  3. Drive awareness about key customer initiatives and care-about. 
  4. Develop an extended network of key stakeholders to influence processes, policy, and goal planning. 
  5. The clear conveyance of business risks, value, and impact at the company, Sales, and customer levels.   

Who You Are:

You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek input from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain.

For This Role, You Will Need:

• Bachelor's degree preferably in technical, business, communications field or applicable experience. 
• Between 2-3 years of experience in Share Service Centers.   
• Expertise in Account Management and differentiated account treatment strategy.  
• Experience within a Sales/Operational function. 
• Possess an analytical, problem-solving, and self-starter mindset. 
• Proficient in computer usage and MS Office skills. 
• Experience supporting a field sales organization including the use of CRM tools and processes. 
• Exposure to working effectively in an ambiguous environment. 
• Strong communication skills including the ability to deliver crisp, concise verbal and written updates to various audiences. 
• Effective in building and influencing. 
• Experience working with various geographies and functions. 
• Work effectively in an ambiguous environment. 
• Outstanding communication skills. 
• Advanced English level to ensure excellent reading, writing, and verbal communication skills. (B2+). 
• Understanding of KCS methodology or other knowledge management methodologies.    
• Strong customer service attitude, positive outlook, excellent work ethic and drive to succeed.     
   

Preferred Qualifications That Set You Apart:

• Project management knowledge. 
• Sales experience 

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. 

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

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