Service Desk Engineer

24 hours ago


Navi Mumbai, Maharashtra, India IMPACT Infotech Pvt. Ltd Full time

Job Opening: L1 Service Desk Engineer

Role: L1 Service Desk Engineer

Experience: 6 months to 1.2 years Location - Ghansoli

Salary: ₹22,000 in hand

Joining: Immediate joiner

Qualification: Graduation mandatory

Gender: Male candidates only

Skills Required:

Good communication skills (verbal & written)

Basic IT support knowledge

Ticket handling and end-user support

Understanding of Windows OS, MS Office, basic networking

Job Description:

Provide L1 technical support to end users via call, email, or ticketing tool

Log, track, and resolve incidents and service requests within SLA

Troubleshoot basic hardware, software, OS, and network-related issues

Escalate unresolved issues to L2/L3 teams as per process

Maintain documentation and follow standard operating procedures

Ensure customer satisfaction through timely and effective support

Job Types: Full-time, Permanent

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person



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