Solution Architect

1 week ago

Gurgaon, Haryana, India A Square Technologies Full time ₹ 15,00,000 - ₹ 20,00,000 per year

MUST TO HAVE -

Strategic planning & execution

Solution Design & implementation

Performance monitoring & optimization

Working knowledge of CRM Platforms ( eg. Salesforce, MS Dynamics)

Business process Analysis & project management ( Prince 2)

Technical expertise in integrating & optimizing technologies across the organization

Creative solution development of omnichannel contact center and back office operations including digital transformation, tech and automation

Preferred candidate profile

8+ years of experience working on cross industry sector solutions with proven successful outcomes

Experience of strategic organizational & process change, process optimization, transition, transformation for onshore, offshore and nearshore business.

Familiar with outsourced service environments (BPO & Contact Centers)

Holding a relevant field related degree or equivalent and relevant experience.

Experience with customer relationship process lifecycle management ( i.e. opportunity management, solution design, solution delivery process), strategy implementation and delivery

Experience with multi-stakeholder management, commercial management, & offshore contact centre/BPO delivery models.

Experience with contract and project management.

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