It Manager

2 weeks ago

Mohali, Punjab, India Lytegen Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role & responsibilities

Key Responsibilities

  • Team Leadership & Management

  • Lead, mentor, and manage a team of 210 IT professionals.

  • Foster accountability, continuous learning, and a collaborative work environment.

  • IT Operations & Support

  • Oversee help desk operations and provide Level 2/3 escalation support.

  • Manage hardware/software troubleshooting, upgrades, and break-fix tasks.

  • Build, repair, and optimize computer hardware.

  • Infrastructure & Networking

  • Manage and maintain networking equipment, servers, firewalls, and VPNs.

  • Ensure reliable LAN/WAN, Wi-Fi, and cloud connectivity.

  • Oversee backup, recovery, and disaster recovery planning.

  • Systems & Software

  • Administer O365 / Microsoft Office Suite (Word, Excel, PowerPoint, Teams, etc.).

  • Manage Active Directory and Google Workspace Admin environments.

  • Support automation and scripting with Python, DAX, or similar tools.

  • Database & Development

  • Create, manage, and troubleshoot databases (SQL, Access, or similar platforms).

  • Ensure data accuracy, integrity, and accessibility.

  • Project Management

  • Run IT projects from planning through execution and delivery.

  • Collaborate with business leaders to align IT solutions with organizational needs.

  • Deliver projects on time, within scope, and within budget.

  • Data Security & Compliance

  • Enforce cybersecurity best practices and IT policies.

  • Monitor and respond to security threats.
  • Maintain compliance with data protection and privacy standards.

Preferred candidate profile

  • Experience: 7+ years in IT, with prior roles such as:

  • Help Desk Technician, Desktop Support, Hardware Technician.

  • Level 2 Support Engineer or IT Lead/Senior IT Specialist.

  • Assistant Manager, Senior Lead, or Manager in IT or Help Desk.

  • Technical Expertise:

  • Strong hardware build/repair and troubleshooting skills.

  • Networking knowledge (routers, switches, firewalls, VPNs).
  • Database experience (SQL, Access, or similar).
  • Cloud/SaaS platforms: O365, Active Directory, Google Workspace.

  • Familiarity with coding/scripting (Python, DAX, or similar).

  • Leadership:

  • Proven track record managing IT teams of 210 people.

  • Ability to mentor, train, and hold teams accountable.

  • Personal Skills:

  • Problem-solver and out-of-the-box thinker.

  • Data-driven decision-making approach.
  • Strong communication and documentation skills.

  • Leadership mindset: takes responsibility for team success.

  • Additional Requirement:

  • Must complete a DISC Personality Assessment as part of the hiring process.

  • Work Location:

  • Must work on-site at our Chandigarh/ Mohali office.

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