International Voice

21 hours ago

Navi Mumbai Panvel Thane, India Sutherland Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Role & responsibilities

We are hiring enthusiastic and customer-oriented individuals for International Voice/ Blended Process (Rotational Night Shift). This is a Customer Service Associate role involving voice, Blended process.

Key Responsibilities:

Provide high-quality voice-based support to international customers.

Handle queries via calls or SMS/ Chat in a timely and professional manner.

Troubleshoot and resolve customer issues effectively.

Maintain customer satisfaction and adhere to quality and performance standards.

Work in 24x7 rotational shifts, including night shifts.

Candidate Profile:

Excellent English communication skills (both verbal & written).

Strong interpersonal and problem-solving skills.

Comfortable with Night shifts

Basic proficiency in MS Office tools (Outlook, Word, Excel).

Good typing speed and computer navigation skills.

Team player with a proactive and professional attitude.

Eligibility Travel Boundaries: Only candidates residing within 1.5 km from the nearest railway station in the below areas are eligible to apply:

Central Line: Kalyan to Sion

Harbour Line: Wadala to Panvel (Excluding Taloja & Sukhapur)

Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road)

Shift & Weekly Off:

Shift: 24x7 rotational (including night shifts)

Weekly Off: 2 rotational offs

Perks & Benefits:

Lucrative performance-based incentives

Cab facility for safe and convenient travel

Travel allowance included

Medical insurance coverage

Work-life balance with 2 weekly offs

How to Apply:

Walk-in directly between 12:00 PM to 7:00 PM

Location: Sutherland Global Services, Airoli, Navi Mumbai Join us and be part of a dynamic team driving global customer satisfaction

Kindly Contact HR :- Harshali .

Contact No. :

Email ID :

Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to

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