Customer Support BPO Voice

2 weeks ago

Bengaluru Mumbai Navi Mumbai, India Trigent Software Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Role : Customer Service Representative

Exp: Freshers - Graduation is mandatory or UG fresher or with min 6m exp in International voice process

Location : Bangalore,Mumbai

Shifts : US Shifts - Night shifts

  • Return to office (work from office mandatory) therefore Bangalore/ Mumbai/ Pune based candidates ONLY.
  • Exposure to US contact center preferable
  • Rotational work week can be Mon-Fri or Tue-Sat or Wed-Sun

Job Responsibilities / Authorities

  • Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool

    • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes

    • Walk customers/ Provide navigational support on self service portal

    • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines

    • Place outbound calls to customers when required in line with Client / Company guidelines

    • Work productively whilst maintaining exceptional call/data quality standards in line with targets

    • Contribute to the team through open and regular communication with peers / supervisors

    • Adhere to all company or departmental policies and procedures (personnel and operational)

    • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process

    • Maintain regular and punctual attendance in line with company policies and procedures

    • Minimise customer complaints and escalations by providing exceptional service and call control

Knowledge & Skill Requirement

  • Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer

    • Good technical aptitude with an ability to learn quickly

    • Excellent verbal and written communication skill Experience Profile
  • Prior international BPO work experience preferred

    • Freshers acceptable

For more details Call Sathish

Refer Your Friends

  • Customer Support BPO Voice

    4 weeks ago

    Navi Mumbai, India Trigent Software Full time

    Customer Service Representative - Voice Process Exp: Freshers - Graduation is mandatory or UG with min 6m exp in international voice process Location: Mumbai Shifts: US Shifts - Night shifts Should be flexible to work in Night shifts (US Shift) and should be flexible to work for 6 days a week Return to office (work from office mandatory) therefore Mumbai...

  • Customer Support BPO Voice

    2 weeks ago

    Navi Mumbai, Maharashtra, India Trigent Software Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Customer Service Representative - Voice ProcessExp: Freshers - Graduation is mandatory or UG with min 6m exp in international voice processLocation: MumbaiShifts: US Shifts - Night shiftsShould be flexible to work in Night shifts (US Shift) and should be flexible to work for 6 days a weekReturn to office (work from office mandatory) therefore Mumbai based...

  • Bpo Voice Process

    1 week ago

    Navi Mumbai, India Unitech Consultancy Full time

    Job Title- BPO VOICE PROCESS- Job Description- Customer Service ( Non-Technical ) - Customer Support ( Technical ) - Tech Support Engineer ( Technical ) - HELP DESK - Banking - Finance - Mortgage - Insurance - Entertainment (TV Process) - Collections - Retentions - Sales/Up selling - Health Care n Many More. Freshers / Experience Qualification : Any...

  • Customer Support

    3 days ago

    Mumbai, India Trigent Software Ltd Full time

    **Customer Support - US/UK BPO Voice** International Voice Process Salary upto - 40k+Incentives Rotational shifts **Responsibilities**: - In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines * For more details call Arun - +91-XXXXXXXXXX Refer Your Friends **Salary**: ₹30,000.00 -...

  • International Voice Support

    2 weeks ago

    Bengaluru, India 247 Customer Private Limited Full time

    Job Description Job description International BPO Hiring at 24/7.ai Voice & Technical, Sales Roles Hi, Greetings from the 24 7.ai HR Team! We are hiring forInternational BPO rolesinVoice, Non-Voice, Technical Support, and Salesprocesses. If you have excellent communication skills and are looking to build a strong career with a global company we want to...

  • Telecalling/Customer Support Role

    4 weeks ago

    Mumbai/Navi Mumbai, India Risosu Consulting LLP Full time

    Urgent Hiring for Freshers - BPO Role Location: Mumbai, Hyderabad, Chennai, Kerala, Bangalore ( PAN India) Job Type: Full-Time | Work from Office Qualification: Graduate - Freshers (B.E , B.Tech , BSC-IT NOT APPLICABLE ) Don't have there own PF account - Kickstart Your Career with India's Leading Travel Tech Brand! Are you looking for a stable job with...

  • Customer Support International Voice Process in Bpo

    2 weeks ago

    Malad, Mumbai, Maharashtra, India Tech Mahindra Full time

    **Hiring for Customer Support International Voice Process in Tech Mahindra Ltd.** The Customer Support Voice Process in a BPO International setup for UK/US clients involves managing live calls to assist customers with inquiries, complaints, and service-related issues. Agents act as the frontline representatives of global brands, ensuring prompt and...

  • Customer Voice Associate

    1 week ago

    Mumbai, India MyGlit Full time

    **Role**:Asst. Mgr/Mgr -(NonTechnical) **Timings**:Night Shift (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Work Mode**:NA Key Skills: Communication Voice & Accent BPO Voice Process Communication Skills good communication skills**HIRING FOR CUSTOMER SERVICE...

  • Customer Service and Operations

    3 weeks ago

    Bengaluru, India 247 Customer Private Limited Full time

    Job Description Exciting Career Opportunities at [24]7.ai Join Our International BPO in Bangalore! Are you looking to kickstart or advance your career in an international BPO We're hiring for both Voice & Non-Voice Process roles at [24]7.ai in Bangalore! Role & Responsibilities: - Interact with customers via Call / Chat to resolve queries. - Provide...

  • Customer Support Executive

    3 weeks ago

    Navi Mumbai, Mumbai, India Deepak Kushal Kunder ( Proprietor of Vibrantzz Management Services) Full time

    Job Description Hiring for Telecom Process (International BPO) Process: International Voice Customer Support Location: [ THANE ] Salary: Up to 27,000 (in-hand) Eligibility Criteria: - HSC qualified - Minimum 6 months of international BPO experience (mandatory) Why Join Us - Immediate joiners preferred - Excellent growth opportunities with a leading...