Support Engineer 1

2 weeks ago

Bengaluru, Karnataka, India Blue Yonder Full time ₹ 9,00,000 - ₹ 12,00,000 per year

What you'll do:

Delivers excellent customer experience by

  • Understanding customer raised issues and take appropriate actions to resolve the same – Cloud /SaaS
  • Reviewing the product source code or design document as necessary
  • Owning and resolving all cases for global customers, adhering to defined SLA's.
  • Documenting learnings and create knowledge articles for repeated cases.
  • Replicating and maintaining customer environments.
  • Maintaining knowledge of customer solutions and customization.
  • Demonstrating sense of urgency and swiftness with all customer interactions
  • Acting as Techno-functional POC for all cases and ensure timely triage and assignment.
  • Utilizing instant messenger and other tools to collaborate globally.
  • Working in rotational 3 shifts and being flexible with the timings
  • Meeting organization and team level goals
  • Improving Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until case closure.
  • Identifying areas of improvement and scope of automation on routine tasks or activities
  • Helping in meeting team level goals and be a team player

What we are looking for:

  • Bachelor's degree (STEM preferred) and minimum 2 to 3 years.
  • Experience in working as a team.
  • Good Communication and Strong Analytical Skills
  • Experience in working with SQL/Oracle DB complex queries.
  • Fair understanding on Supply Chain domain
  • Experience in Support Engineering roles
  • Possess Strong Techno-Functional Expertise
  • Tech Savvy able to adapt to any technology faster.
  • Individual who can provide technical and solution support during Critical/Major issues.
  • Experience with varied tools such as AppD & Splunk, Service Now
  • Flexible to work in shifts timings.
    • Shift 1 - 6 am to 3 pm.
    • Shift 2 – 2 pm to 11 pm.
    • Shift 3 – 10 pm to 7 am.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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