Hiring Lead IT Administrator
12 hours ago
SUMMARY
Job Description Lead IT Administrator
Job Location: Kolkata - Beckbagan (Work From Office)
Experience Required: years of relevant IT Administration (preferred Team Leadership experience of 2 years)
Employment Type: Full-Time
Qualification:Any Graduate (Preferred in Computer Science, IT)
Relevant certifications such as CCNA, MCSA, AWS/Azure, ITIL, or CISSP will be an added advantage.
Joining: Immediate (Max 15-day Notice)
Key Responsibilities
Infrastructure Monitoring & Uptime Management
Monitor business uptime, network stability, servers, internet, and cloud services.
- Ensure proactive monitoring to minimize downtime and service disruptions.
- Mentor Team to manage user accounts, permissions, and access controls across systems.
Team Leadership & Service Delivery
Lead the IT Administration team, ensuring proper allocation and closure of incident/service tickets within the defined TAT.
- Conduct periodic performance reviews, audits, and training sessions to improve IT team productivity and quality assurance.
- Provide guidance on escalated L3 technical issues and day-to-day bottlenecks.
Business Continuity & Disaster Recovery
Manage data lifecycle processes, including backup, archival, and recovery strategies.
- Responsible for implementing and testing Business Continuity Planning (BCP) and Disaster Recovery (DR) processes.
Vendor & Cost Management
Oversee IT vendor management, procurement and financial settlement of service providers, hardware, software vendors and cloud partners.
- Optimize technology and cloud service costs while ensuring service quality.
Cybersecurity & Infrastructure Enhancement
Implement robust online infrastructure and cybersecurity frameworks.
- Conduct risk assessments, audits, and periodic security reviews.
- Ensure compliance with IT security and organizational policies.
Asset & Knowledge Management
Ensure accurate IT Asset Management protocols are implemented by the IT Team for all organizational assets.
- Conduct IT awareness and technology training programs for employees.
- Coordinate with organizational stakeholders on the improvement and adoption of new technologies.
Key Skills & Competencies
- Strong expertise in Windows/Linux server administration, networking (LAN/WAN/VPN), with knowledge of cloud platforms (AWS/Azure/GCP), and ITSM tools.
- Hands-on experience and practical knowledge in Incident management, IT policy implementations, disaster recovery, and cybersecurity best practices.
- Leadership abilities to manage and mentor IT support/admin teams.
- Strong troubleshooting, root cause analysis, and escalation management at L3 level.
- Knowledge of IT compliance, audits, and governance.
- Excellent vendor negotiation and cost optimization skills.
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