MGR (SERVICE - MC) - Chennai RO
3 days ago
3 - 8 Years
LocationTamil Nadu
Nature of JobAfter-Sales
Job roleProduct & Field Support
Job Description
BU – MC Department ( Service – MC )
EX - Service
Job Location
Regional Office
BU / Dept
MC BU
Level / Grade
EX
Job Role/ Function
Service
Designation
Area Service Manager
1
Educational Qualification
Necessary:
B. E.
Premium college with a very good academic record
Optional:
MBA
2
Age
Minimum:
Maximum:
33 YRS
3
Experience
Minimum:
3
Maximum:
8
Industry Specifications:
OEM Automotive
Preferred Exposure:
ASM - Service
4
Reporting
Report to (Designation)
No. of Reportees
Direct Reporting
RM - Service
Individual Contributor
Indirect Reporting (if any)
NA
NA
5
Job Responsibilities
- Handling territory as ASM.
- Step up the customer experience.
- Meet the Business targets on Free Service redemption, Paid service share and Dealer & ASDs workshops revenue growth
- Product performance feedback and competition benchmarking.
- TPM Implementation at Dealerships and drive the Service agenda
- Tracking competitor activities and keeping abreast with the latest trends and requirements.
- Readiness for new products.
- Product failure report and analysis to HO team.
- Implementing Service Quality Systems at Dealers, branches & ASDs, evaluation and Improve - PDCA
- Maintaining Service standards of Customer care and Vehicle care at Dealers, branches & ASDs across the territory.
- Service network/ Capacity expansion as per DSS norms – Dealers & ASDs.
- Control on Warranty Claims
- Promoting Sales by providing service support.
- Promoting Genuine Spares Sales.
6
Competency Requirements
Technical/ Functional:
Dealership Management, Product Knowledge, Market Knowledge , Network development, Basics of Finance
Behavioral:
Analytical Skills, People Management, Influencing Skills, Training Skills, Managing Teams, Achievement Orientation, Customer Focus
7
Interface
Internal
External
Direct Interface
Sales, Marketing, Spares, Network
Dealers
Development, Central Quality Assurance
Indirect Interface
-
-
8
Any other specific requirements
Candidate should know local language spoken in the region
-
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