KYC Sr. Engagement Manager

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

Your Role:

• Oversight of the engagement delivery for KYC risk analysts/officers who perform data quality reviews of KYCs for completeness, including ensuring all appropriate information is contained in the KYC to meet all regulatory, legal, and audit requirements of the bank, FI or Fintech being supported
• Monitoring overall queues and reports to meet established Service Level Agreements including follow-up analysis and reconciliation
• Ensure standard processes across roles and responsibilities of the AML/KYC team while meeting / exceeding overall engagement's SLAs/KPIs across quality and throughput
• Support consistent hiring and performance management practices for a 100+ team size
• Analyze and review quality trends and measures, reporting feedback to internal & client leadership
• Deliver projects on time, on budget, with exceptional quality under tight deadlines & minimal supervision
• Provide operational updates, raise issues or escalations to senior leadership at CG and clients
• Act as a subject matter resource on the KYC/AML and account opening policies and procedures for the team specific to the NA, EU or APAC jurisdictions being supported
• Coach staff on the evaluation of client AML/reputational risk, including the identification of key issues and related mitigates, conducting independent research, verifying appropriate risk profile, and making independent risk assessment recommendations

Your Profile:

• Minimum 15-18 years related banking, compliance, audit experience with a minimum of 16+ years specific experience leading and managing large teams involved in on-boarding of clients according to relevant AML/KYC legislations across NA, EU & APAC jurisdictions
• CAMS certification or any industry recognized AML certification will be a plus
• Exceptionally fluent in English (spoken and written)
• University graduate / postgraduate
• Handled large scale AML/KYC operations for multiple clients from solution creation, account set up to delivery
• Comprehensive knowledge & understanding of regulatory regimes such as AMLD, MiFID, FATCA & EMIR
• Strong analytical and problem-solving skills would be a significant plus
• Maintain a working knowledge of anti-money laundering related requirements including BSA, USA Patriot Act, OFAC, SEC, FINRA, and other applicable US, UK, EMEA and International regulations
• Actively engage in the identification of potential process shortcomings or required enhancements

Key Technical & Behavioral Competencies include:

• Proficient in Microsoft Word, Excel, Outlook and PowerPoint. 
• Familiarity with platforms & tools like Pega, Fenergo, Actimize, World Check, Lexis Nexis & RDC
• Excellent commercial savviness and executive presence
• Superb leadership and team-building skills with the ability to build consensus and achieve goals through collaboration rather than direct line authority
• A positive, results-oriented style, evidenced by listening, motivating, delegating, influencing, and monitoring the work being done
• Strong customer orientation, decision-making, problem-solving, communication, and presentation skills
• Very good collaboration skills and ability to interact with multi-cultural and multi-functional teams spread across geographies
• Demonstrates ability and willingness to partner internally and externally to achieve appropriate objectives for clients and for Capgemini.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.