Site Reliability Engineer III

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

As an SRE Engineer, you will be a part of a global Site Reliability Engineering (SRE) organization

• Apply strong software development and system design skills to build scalable, resilient systems.
• Contribute as a core member of an agile team , consistently following best practices (tools, common components, documentation).
• Demonstrate self-reliance in achieving team goals and driving technical outcomes.
• Participate actively in code reviews, automated testing, and debugging to ensure high-quality deliverables.
• Automate deployments, scaling, and runtime operations across test, integration, and production environments.
  Enable observability, monitoring, and proactive incident prevention by embedding SRE principles into software lifecycle.

Core Responsibilities

• Perform hands-on software development (50–60% of time) including new feature coding, unit testing, proof of concepts, and refactoring.
• Drive automation initiatives , ensuring repeatable deployments and reducing manual intervention.
• Design and implement resilient, observable, and self-healing systems that minimize downtime.
• Collaborate with product, infrastructure, and engineering teams to integrate SRE practices early in the SDLC.
• Mentor junior engineers while contributing as an individual technical expert .
• Continuously research, test, and introduce new technologies to enhance system performance and engineering velocity.
• Participate in incident response, root cause analysis, and remediation to maintain high availability and reliability.

Minimum Qualifications

• Education : Bachelor's in Computer Science, Engineering, or equivalent technical discipline.
• Experience : 5–10 years in software engineering/SRE with proven IC track record.
• Strong experience in software development (Java, Python, or Go) and REST API design .
• Expertise with system integration solutions (APIs, Batch & Real-Time Data pipelines).
• Hands-on with CI/CD pipelines (e.g., Git, Maven, Jenkins) and modern build tools.
• Solid troubleshooting skills and experience with APM, monitoring, and AIOps platforms .
• Strong problem-solving, collaboration, and communication skills .
• Exposure to cloud technologies (Google Cloud, Adobe Marketing Cloud preferred).
• Willingness to work flexible shifts and support production environments as needed.

Preferred Qualifications

• 5+ years of professional experience in high-availability distributed systems .
• Practical experience with Splunk, ElasticSearch, Redis, Postgres, OracleDB .
• Hands-on expertise with frameworks and tools such as Spring Boot, Flask, Django .
• Deep experience with performance tuning , debugging , and resiliency engineering .
• Strong knowledge of agile methodologies and continuous improvement practices.
• Proven track record of delivering scalable, innovative solutions that improve resiliency and engineering efficiency.

Soft Skills & Cultural Fit

• Analytical, curious, and proactive — with a continuous learning mindset .
• Strong communicator, able to bridge technical and business discussions effectively.
• Brings a culture of innovation , challenges the status quo, and encourages creative problem-solving.
• Customer-focused with a "can-do" attitude and high integrity in execution.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.