DMS L1 Support Engineer
4 days ago
Support Engineer for DMS Support for Yamaha Dealers
Candidate must fulfill below criteria:
- Bachelor's degree in Computer Science, Information Technology, or related field
- Expertise in diagnosing and resolving technical issues in a fast-paced environment
- Strong understanding of application development and deployment processes
- Basic knowlegde of Database
- Excellent communication and interpersonal skills
- Ability to effectively prioritize and manage multiple tasks.
Language : Mallayalam
Roles and Responsibilities
Provide first-line support for DMS-related issues and queries from dealers and internal stakeholders.
- Diagnose and troubleshoot software and hardware issues related to the DMS.
- Collaborate with the development team to identify and resolve bugs and system enhancements.
- Conduct training sessions for dealers on the effective use of the DMS.
- Monitor system performance and generate reports to identify areas for improvement.
- Assist in the implementation of DMS upgrades and new features.
- Ensure timely resolution of support tickets and maintain documentation of issues and solutions.
- Build strong relationships with dealers and provide excellent customer service.
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